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Frontline Service Associate

3 weeks ago

Singapore beBeeCustomerService Full time $3,500 - $4,500
Frontline Service Associate

We are seeking a Frontline Service Associate to provide exceptional service and support to our members and guests. In this role, you will be the first point of contact for our patrons, handling inquiries, managing bookings, and ensuring a seamless experience across all touchpoints.

Key Responsibilities:
  • Welcome and attend to members, guests, and visitors in a professional manner
  • Handle walk-in, phone, and email inquiries regarding memberships, bookings, and facilities
  • Process check-ins/check-outs for chalet and room guests
  • Issue and manage membership cards, car park labels, and guest passes
  • Handle membership renewals, billing, and administrative updates
Service Delivery:
  • Resolve complaints, feedback, and requests promptly and professionally
  • Liaise with internal departments to ensure member satisfaction
  • Assist in ensuring compliance with policies and safety measures
Requirements:
  • Excellent communication and interpersonal skills
  • Able to work weekends, public holidays, and shift hours
  • Friendly, responsible, and service-oriented
Preferred Qualifications:
  • GCE 'O' Level / ITE / Diploma in Business, Hospitality, or relevant field
  • Minimum 1 year of experience in customer service or membership management
  • Proficient in MS Office (Excel, Word) and basic database systems

This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy providing top-notch service to others.