Customer Service Representative Insurance Job

6 days ago


Singapore Recruit Express Pte Ltd Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our Insurance Team as a Customer Service Representative. This role offers a unique opportunity to provide exceptional service to insurance clients and contribute to the growth and success of our organization.

Responsibilities:

Client Interaction
  • Interact with clients via phone, email, and in-person to address their queries, concerns, and issues.
  • Ensure timely and effective resolution of client complaints and concerns.
Retention Strategies
  • Develop and implement strategies to enhance client satisfaction and retention rates.
  • Collaborate with internal teams to identify opportunities for process improvements and cost savings.
Performance Metrics
  • Monitor and track key performance indicators (KPIs) related to client satisfaction, retention rates, and revenue growth.
  • Report regularly to management on KPI progress and areas for improvement.

Requirements:

  • High school diploma or equivalent required; degree preferred.
  • 1-2 years of customer-facing experience in a related field.
  • Excellent communication and interpersonal skills.

What We Offer:

  • Competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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