Insurance Customer Service Professional

6 days ago


Singapore Recruit Express Pte Ltd Full time

Job Overview:

  • This role is focused on providing exceptional customer service to insurance clients, ensuring their needs are met and expectations exceeded.
  • As an Insurance Customer Service Representative, you will be the primary point of contact for clients, handling queries, concerns, and issues in a timely and professional manner.

Key Responsibilities:

Customer Service
  • Provide excellent customer service through phone calls, emails, and in-person interactions.
  • Respond promptly to client inquiries and resolve issues efficiently.
Retention and Growth
  • Work closely with clients to understand their needs and preferences, identifying opportunities to improve their experience and increase retention rates.
  • Develop and implement strategies to enhance client satisfaction and loyalty.
Team Collaboration
  • Collaborate with internal teams, including Underwriting, Claims, and Marketing, to ensure seamless communication and effective issue resolution.
  • Participate in regular team meetings and training sessions to stay updated on company policies, procedures, and best practices.
Personal Qualities
  • Strong communication and interpersonal skills, with the ability to build rapport with diverse clients.
  • Excellent problem-solving and conflict resolution skills, with a focus on finding mutually beneficial solutions.

Benefits:

  • Competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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