
Audio Engineering Specialist
2 days ago
About the Role:
This is an exciting opportunity to join our team as an Audio Engineering Specialist. As a key member of our operations group, you will be responsible for delivering high-quality audio services and ensuring the smooth operation of our recording systems.
Main Responsibilities:
• Monitor and maintain audio systems to ensure maximum availability and performance.
• Perform daily operational checks and respond to incidents in a timely manner.
• Provide ongoing support for various audio platforms, including IPC Unigy, Cisco Voice, MS Teams Voice, Nice NTR/NTRX, and Verint Verba.
• Collaborate with global teams to share knowledge and resolve issues efficiently.
• Generate reports for internal operations, compliance, litigation, and senior management use.
• Ensure adherence to internal controls, regulatory requirements, and security standards.
• Maintain documentation of processes, configurations, and procedures for auditing and operational purposes.
• Participate in the delivery and support of regional and global voice-related projects.
Requirements:
• Proven experience in supporting audio technologies in a financial or trading environment.
• Familiarity with various audio platforms is highly desirable.
• Strong troubleshooting skills for both infrastructure and application-level issues.
• Knowledge of compliance and litigation requirements related to audio recording within financial services.
• Good understanding of ITIL process frameworks including incident, problem, and change management.
• Excellent communication skills to interact effectively with technical and non-technical stakeholders.
• Ability to work independently and collaboratively with remote teams across different time zones.
• Flexible and adaptable with the ability to manage changing priorities effectively.
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