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Hotel Ambassador Lead

2 weeks ago

Singapore M Hotel Singapore Full time
Operations and Guest Experience

Welcome guests with a personalized service approach, ensuring their stay is memorable and exceeds expectations.

  • Conduct daily room checks to guarantee VIP amenities are replenished prior to guest arrival.
  • Bid farewell to VIP guests, fostering a positive last impression.
  • Develop close business relationships with house guests, offering tailored services whenever possible.
  • Address guest complaints thoroughly and investigate issues promptly.

Maintain effective communication within the department through daily briefings, weekly updates, and monthly brainstorming sessions.

Support the Reception team in achieving key performance indicators (KPIs), upselling targets, My Millennium sign-ups, and Revinate scores.

Collaborate with the Duty Manager on complaint handling and resolution.