Customer Relations Specialist

2 weeks ago

Singapore beBeeCustomerService Full time $72,000 - $108,000

Job Title: Customer Relations Specialist

The Customer Experience Management department strives to enhance customer satisfaction across segments and touchpoints.

Key Responsibilities:

  • Manage escalated complaints from various sources.
  • Provide timely and efficient resolutions to maintain customer trust.
  • Offer guidance on First Contact Resolution techniques to internal teams.
  • Conduct report writing, review documentation, and interview customers.
  • Analyze and track complaint resolution metrics.
  • Liaise with stakeholders to identify issues and implement improvements.

Essential Skills:

  • Training expertise.
  • Excellent communication and interpersonal skills.
  • Conflict resolution and regulatory compliance knowledge.

Requirements:

  • Diploma or higher qualification in a relevant field.
  • Proven experience in customer service or complaints handling.
  • Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.

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