Solutions Consultant
3 days ago
About MyCareersFuture
MyCareersFuture is a leading provider of innovative customer experience solutions. We empower businesses to deliver exceptional customer experiences through our cutting-edge technology and expert guidance.
Job Summary
We are seeking a highly skilled Solutions Consultant to join our team. As a Solutions Consultant, you will be responsible for all technical, solution, and competitive aspects of the sales cycle. You will work closely with our sales, marketing, and product teams to provide technical expertise and drive customer success.
Key Responsibilities
- Develop and maintain in-depth knowledge of our customer experience solutions and industry trends.
- Collaborate with sales teams to understand customer needs and provide tailored solutions.
- Conduct technical demonstrations and presentations to showcase the value of our solutions.
- Work with cross-functional teams to develop and deliver sales strategies and tactics.
- Provide technical support and guidance to customers and internal stakeholders.
- Stay up-to-date with industry developments and emerging trends.
Requirements
- 3+ years of experience in presales, technical sales, or a related field.
- Proven track record of success in sales and customer-facing roles.
- Excellent communication, interpersonal, and presentation skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving skills and analytical thinking.
- Bachelor's degree or equivalent work experience.
Desired Skills
- Experience with customer service software, IT service management, data warehousing, business intelligence, workforce management, quality assurance, integration, and middleware.
- Knowledge of cloud-based solutions and SaaS applications.
- Understanding of artificial intelligence and its impact on customer service.
- Domain expertise in specific industries.
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