Healthcare Liaison Specialist

1 week ago


Singapore Khoo Teck Puat Hospital (KTPH) Full time

Job Summary

We are seeking a diligent and detail-oriented Hospital Front Desk Associate to join our team at Khoo Teck Puat Hospital (KTPH). As a key member of our patient service team, you will be responsible for providing exceptional customer service to patients and their families.

Main Responsibilities

  • To receive patients and visitors, addressing their queries and concerns in a courteous and professional manner.
  • To perform admissions and provide financial counseling to patients and their family members, ensuring a smooth and efficient process.
  • To ensure that services rendered are accurately recorded and entered for charging purposes.
  • To receive calls for bed bookings and coordinate bed reservations for patients, prioritizing their needs and comfort.
  • To collect payments for services rendered, maintaining accurate records and adhering to hospital policies.
  • To schedule appointments for discharged patients requiring follow-up care, streamlining our services to meet their needs.
  • To assist in the receipt, filing, and dispatch of case notes, maintaining confidentiality and accuracy.
  • To monitor patient billing status in respective wards, identifying and resolving any discrepancies.
  • To maintain the cleanliness and tidiness of the wards' counters, ensuring a positive and welcoming environment.
  • To assist in collecting data for statistics purposes, contributing to our hospital's continuous improvement initiatives.

Requirements

  • Minimum GCE 'O' Level or Diploma with relevant experience.
  • Able to work 2 shifts, including weekends and public holidays.
  • Excellent communication and interpersonal skills, with a strong focus on teamwork and collaboration.
  • Working knowledge of computer systems and software.
  • Relevant working experience will be advantageous, with seniority considered for senior roles.

Job Details

  • Job Family: Ancillary
  • Working Location: Yishun (North)
  • Working Hours: 2-Rotating Shift
  • Job Level: Non-Executive
  • Education Level: NITEC / Higher NITEC, A-Levels, Diploma

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