Healthcare Liaison Specialist
1 week ago
Job Summary
We are seeking a diligent and detail-oriented Hospital Front Desk Associate to join our team at Khoo Teck Puat Hospital (KTPH). As a key member of our patient service team, you will be responsible for providing exceptional customer service to patients and their families.
Main Responsibilities
- To receive patients and visitors, addressing their queries and concerns in a courteous and professional manner.
- To perform admissions and provide financial counseling to patients and their family members, ensuring a smooth and efficient process.
- To ensure that services rendered are accurately recorded and entered for charging purposes.
- To receive calls for bed bookings and coordinate bed reservations for patients, prioritizing their needs and comfort.
- To collect payments for services rendered, maintaining accurate records and adhering to hospital policies.
- To schedule appointments for discharged patients requiring follow-up care, streamlining our services to meet their needs.
- To assist in the receipt, filing, and dispatch of case notes, maintaining confidentiality and accuracy.
- To monitor patient billing status in respective wards, identifying and resolving any discrepancies.
- To maintain the cleanliness and tidiness of the wards' counters, ensuring a positive and welcoming environment.
- To assist in collecting data for statistics purposes, contributing to our hospital's continuous improvement initiatives.
Requirements
- Minimum GCE 'O' Level or Diploma with relevant experience.
- Able to work 2 shifts, including weekends and public holidays.
- Excellent communication and interpersonal skills, with a strong focus on teamwork and collaboration.
- Working knowledge of computer systems and software.
- Relevant working experience will be advantageous, with seniority considered for senior roles.
Job Details
- Job Family: Ancillary
- Working Location: Yishun (North)
- Working Hours: 2-Rotating Shift
- Job Level: Non-Executive
- Education Level: NITEC / Higher NITEC, A-Levels, Diploma
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