
Establishing Restaurant Excellence
4 days ago
Key responsibilities include managing and overseeing daily restaurant operations to ensure compliance with industry standards and procedures. The ideal candidate will plan and control staff levels to meet business needs, develop the team through coaching, mentoring, and training.
Service Excellence
- Analyze service quality audit reports to identify areas for improvement in service and food quality.
- Develop action plans to enhance service and food quality, resulting in a positive impact on customer satisfaction.
Customer Service and Feedback Handling
- Handle customer requests and feedback professionally and efficiently.
Food Quality and Inventory Management
- Collaborate with the Chef to ensure consistently high-quality food products are delivered to customers.
Requirements
- A minimum of 5 years of experience in Food & Beverage Service in upscale dining establishments or fine-dining restaurants is required. Experience in premium restaurants is an added advantage.
- Strong interpersonal skills and ability to work effectively in a team are essential.
- Excellent written and conversational communication skills are required.
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