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Customer Success Ambassador

1 week ago

Singapore HubSpot Full time
About Scaled Customer Success Team

Scaled CS(CST) is a critical component of the Customer Success business at HubSpot, instrumental in helping millions of customers achieve better growth.

This team services a diverse range of customers, from small to medium-sized businesses and high-growth startups, delivering value through various communication methods, including touchless automation and 1:1 consulting calls.

Job Description
  • Work closely with a large and varied group of HubSpot customers in Japan to ensure their success on the HubSpot tools.
  • Become an expert in inbound sales and marketing, serving as a highly knowledgeable point of contact for HubSpot's suite of products and the inbound marketing methodology.
  • Provide a world-class service experience to HubSpot customers through timely and succinct communication via phone and email.
  • Independently manage a high volume of tasks, resolve customer challenges and escalations, and coach HubSpot customers on HubSpot products through online presentations and demonstrations.
  • Collaborate with global stakeholders to deliver scaled programs driving tool usage and retention, creating assets, translating, and reviewing customer communications in Japanese for a seamless customer experience.
  • Help surface good fit leads to sales by driving value in every conversation.
About You
  • You are passionate about customer success and experience.
  • You solve problems with curiosity, creativity, and a logical mindset.
  • You thrive in a fast-paced environment, embracing challenges and change.
  • You can work with customers to handle tough conversations and help them overcome challenges.
  • You can manage multiple projects while maintaining attention to detail.
  • You contribute to a positive team environment by investing in relationships with customers and colleagues.
  • You have an aptitude for learning software and strong organization skills.
  • You have prior experience in a client-facing or account management role.
  • You have a growth mindset, proactively seeking feedback to improve your craft as a CSM.
  • You have good proficiency in English and business-level proficiency in Japanese.