Customer Service Representative

2 weeks ago

Singapore CENTRAL PROVIDENT FUND BOARD Full time
{"Role Overview

At Central Provident Fund Board, we're committed to empowering our members to secure their retirement, healthcare, and housing needs. As a Customer Service Executive, you'll play a pivotal role in delivering exceptional experiences and nurturing lasting relationships with our members.

Key Responsibilities
  • Manage and deliver personalized service to address members' enquiries related to CPF schemes and services through various channels.
  • Engage with members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
  • Identify and address members' needs, with a goal of achieving total satisfaction.

Requirements
  • Demonstrates strong customer service skills to handle inbound and outbound interactions using a friendly, helpful approach.
  • Relevant experience in a call centre environment.
  • Possesses strong communication skills, including active listening and clear articulation.
  • Ability to solve problems, alleviate conflicts, and escalate issues tactfully.
  • Capable of learning quickly and thinking on the spot to resolve any issues with a customer-first business mentality.

What We Offer
  • Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
  • Promotion opportunities based on your capability and on-the-job performance.
  • A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
  • A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

How to Apply

Please submit your application, including your official or unofficial academic transcript, and any other relevant documents or certificates that you believe would support your application.

Upon initial appointment, the successful candidate will assume the role of Customer Service Associate. The official title of Customer Service Executive will be conferred following the successful completion of our structured modular training.

Position is on a 1-year full-time contract directly under the payroll of Central Provident Fund Board with an option to renew, contingent upon confirmation and subject to organisational needs.

"}

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