Luxury Retail Operations Manager
12 hours ago
At TAG Heuer, we are seeking an accomplished Luxury Retail Operations Manager to join our team.
Based in Singapore, you will be responsible for achieving sales targets, cultivating a loyal customer base, and ensuring seamless daily boutique operations.
Your key responsibilities include:
- Managing inventory levels, maintaining a well-organized boutique environment, and ensuring visual merchandising standards are met.
- Providing exceptional customer service by sharing product knowledge, addressing customer inquiries, and following up on after-sales service matters.
- Maintaining accurate customer databases, supporting in-store marketing events, and acting as a brand ambassador to uphold the TAG Heuer image.
- Leading the team by enforcing service standards, guiding colleagues in achieving their goals, and fostering a dynamic team environment.
- Performing daily CRM activities, such as collecting client contact information, recruiting new clients, and retaining existing ones.
- Supporting the Boutique Manager with store administration, billing, reconciliation reports, management reports, cash management, and other tasks as needed.
We require:
A minimum of 5-6 years' experience in luxury retail operations, preferably in the high-end watch industry. Fluency in English (written and spoken) is essential, along with strong interpersonal skills. You should be sales-oriented, result-driven, a good team player, and demonstrate excellent customer service skills.
The estimated salary for this role is SGD 60,000 - 80,000 per annum, commensurate with experience and qualifications.
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