IT Support Specialist for Learning Solutions
4 weeks ago
About the Role
We are seeking a highly skilled and motivated IT Support Specialist to join our team at PSA International. As a key member of our team, you will be responsible for providing technical support and maintenance for our learning solutions and systems.
Key Responsibilities
- Provide technical support and maintenance for learning solutions and systems, including hardware and software.
- Manage and support department's Information and Communication Technology (ICT) needs, including procurement, setup, and maintenance of hardware and software.
- Provide ICT technical support to related hardware and software, including preliminary diagnosis of issues, basic troubleshooting, preventive maintenance, and advice on usage of desktop applications.
- Respond to queries and requests for ICT support assistance with prompt follow-up.
- Support learning solutions and systems, including systems, websites, and other related technologies.
- Provide technical support to users, including user account management, guidance on the use of the system, regular review of system logs, and coordination with relevant parties.
- Co-ordinate with relevant parties, including ICT departments and vendors, on technical support, maintenance, and patches, updates, enhancements to the system, hardware, and software maintenance, security, and licenses.
- Provide regular and ad-hoc reporting on the usage of the systems and issues faced.
- Maintain department learning portals and websites to keep information and content relevant and up-to-date.
- Support initiatives to enhance system, work processes, and office productivity, including building, maintaining, and supporting department's data analytics initiatives, process improvement and automation initiatives, and research and implementation of learning technologies and digitalization tools and platforms.
- Manage department's file server, including granting access and conducting regular review of access to ensure compliance with the organization's IT policy.
- Manage, housekeep, and track department ICT assets using the ICT asset list.
- Conduct briefings, trainings, and ad-hoc sharing/coaching sessions on the use of hardware and software for ICT and learning-related solutions and systems.
- Perform any other tasks as assigned by the department.
Requirements
- Diploma in IT or equivalent.
- Basic technical knowledge in computer hardware, software, and Learning and Training Management System.
- Preferably 2 years of related IT experience.
- Pleasant personality and customer service-oriented.
- Strong administrative skills.
- Detailed and meticulous.
- Able to work under pressure.
- Resourceful and able to work independently and as a team.
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