AV Support Specialist
4 weeks ago
Wise is seeking an experienced AV Support Specialist to join our team. As an AV Support Specialist, you will be responsible for ensuring the smooth operation of audiovisual equipment and systems across our global offices. This includes running technical productions for cross-company events, delivering high-quality AV experiences for in-room and remote participants, and maintaining and upgrading AV solutions in our offices.
Key Responsibilities
- Run technical productions for cross-company events of varying complexity, size, and locations in collaboration with our established AV partners.
- Deliver high-quality AV experiences for in-room and remote participants using Zoom, Vimeo, and other hardware.
- Maintain and upgrade AV solutions in our offices, working with the Wise Workplace team to keep the AV systems up-to-date and automated where necessary.
- Create, maintain, and update runbooks that document the usage of our event spaces and meeting rooms.
- Develop and maintain standards for AV solutions and ensure all deployed solutions meet those standards.
- Lead the knowledge and skill growth of the wider Support units to offload operational workload.
- Work on additional AV services relevant to the employee experience, such as digital signage systems and room bookings.
- Deal with support-related service requests and incidents for the supported technologies and infrastructure, working with other IT support teams.
Requirements
- Are a Singaporean Citizen or Permanent Resident of Singapore.
- Have a Bachelor's degree in a related technical field or equivalent work experience.
- Have at least 3+ years of experience running corporate events in an events space or other fast-paced setting, with experience in stage setup, maintenance, and troubleshooting, running live shows, and wearing multiple hats at once.
- Have at least 2+ years of professional experience and expertise in an IT support role focused on video conferencing and AV solutions and troubleshooting.
- Have a user-centric mindset, with customers' needs coming first.
- Have a good understanding of Zoom and other cloud-based conferencing services, as well as Google Workplace.
- Have strong analytical and hands-on problem-solving and troubleshooting skills, with the ability to manage complex or escalated support issues.
- Have a creative approach to doing things out of the box, while also learning and adapting to new technologies.
- Have familiarity with other AV platforms and solutions, and a good understanding of trends in the AV space.
Nice to Haves
- Basic IT skills, such as remote device management, security, and password management, cloud storage, documentation, and ticketing systems (JIRA).
- CTS (Certified Technology Specialist) Certification.
- Some experience with internal IT help desk and/or customer support-related work.
- Some knowledge of Q-Sys programming for audiovisual event spaces.
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