Enterprise Desktop Specialist

3 days ago


Singapore NIVABIZ PTE. LTD. Full time
Job Description

We are seeking a highly skilled and motivated Enterprise Desktop Specialist to join our team at NIVABIZ PTE. LTD.

Job Summary

This role involves providing first and second-level technical support for users' desktops and laptops, as well as administering Office 365 and managing PC setup, software support, endpoint protection, printers, and IT assets.

Key Responsibilities
  1. Technical Support: Troubleshoot and resolve hardware, operating system, and software problems related to desktops and laptops, including remote logging in when required.
  2. Office 365 Administration: Manage user creation, deletion, shared mailboxes, and Intune administration, including device enrollment and unjoining.
  3. PC Setup: Create, delete, disable AD accounts, and join computers to the domain.
  4. Software Support: Provide standard Office 365 software support, including Teams desktop, MS Word, MS Excel, and other apps like Adobe Acrobat installation and license assignment, Zoom, and Forticlient.
  5. Endpoint Protection: Install and administer Trend Micro Apex One.
  6. Printers Support: Set up and support printers and Konica copiers MFP, including scanning and incoming faxes configuration.
  7. IT Assets: Perform annual PC tech refresh, maintain hardware and software inventory, prepare checkout forms, and assist in annual assets condemnation exercise.
  8. Liaise with Vendors: Collaborate with vendors for servicing and quotation.
  9. Perform Patch Updates: Update computers, hardware, and software as required for end-users' devices.
  10. Ticket Management: Create and close tickets on Zendesk, provide details, and respond in a timely manner to service issues and requests.
  11. Video Conferencing Support: Install and maintain multimedia displays, projectors, and video conference systems.
  12. Room Booking Support: Assist with room booking, including meeting room LCD panels.
Requirements
  • A strong understanding of Windows OS, including XP, 7/10/11, and MS Office 2003 and above.
  • Familiarity with network connectivity, printer mapping, and folder mapping.
  • Experience with Trend Micro, Video Conferencing, and ticketing systems like Zendesk.
  • Excellent communication and problem-solving skills.
Salary and Benefits

We offer a competitive salary range of SGD $50,000 - $70,000 per annum, depending on experience, plus benefits including medical insurance, paid leave, and professional development opportunities.



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