Enterprise Desktop Specialist
3 days ago
We are seeking a highly skilled and motivated Enterprise Desktop Specialist to join our team at NIVABIZ PTE. LTD.
Job SummaryThis role involves providing first and second-level technical support for users' desktops and laptops, as well as administering Office 365 and managing PC setup, software support, endpoint protection, printers, and IT assets.
Key Responsibilities- Technical Support: Troubleshoot and resolve hardware, operating system, and software problems related to desktops and laptops, including remote logging in when required.
- Office 365 Administration: Manage user creation, deletion, shared mailboxes, and Intune administration, including device enrollment and unjoining.
- PC Setup: Create, delete, disable AD accounts, and join computers to the domain.
- Software Support: Provide standard Office 365 software support, including Teams desktop, MS Word, MS Excel, and other apps like Adobe Acrobat installation and license assignment, Zoom, and Forticlient.
- Endpoint Protection: Install and administer Trend Micro Apex One.
- Printers Support: Set up and support printers and Konica copiers MFP, including scanning and incoming faxes configuration.
- IT Assets: Perform annual PC tech refresh, maintain hardware and software inventory, prepare checkout forms, and assist in annual assets condemnation exercise.
- Liaise with Vendors: Collaborate with vendors for servicing and quotation.
- Perform Patch Updates: Update computers, hardware, and software as required for end-users' devices.
- Ticket Management: Create and close tickets on Zendesk, provide details, and respond in a timely manner to service issues and requests.
- Video Conferencing Support: Install and maintain multimedia displays, projectors, and video conference systems.
- Room Booking Support: Assist with room booking, including meeting room LCD panels.
- A strong understanding of Windows OS, including XP, 7/10/11, and MS Office 2003 and above.
- Familiarity with network connectivity, printer mapping, and folder mapping.
- Experience with Trend Micro, Video Conferencing, and ticketing systems like Zendesk.
- Excellent communication and problem-solving skills.
We offer a competitive salary range of SGD $50,000 - $70,000 per annum, depending on experience, plus benefits including medical insurance, paid leave, and professional development opportunities.
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