Desktop Support Specialist

3 days ago


Singapore INTERSOFTKK (SINGAPORE) PTE. LTD. Full time

We are seeking a highly skilled Desktop Support Specialist to join our team at IntersoftKK (Singapore) Pte. Ltd.

Estimated salary: SGD 50,000 - SGD 70,000 per annum

Job Description

The ideal candidate will have a strong background in IT with a minimum of 18 months of experience in desktop support. He/she should be proficient in Windows 7-10, Microsoft Active Directory, and Enterprise anti-virus solutions. Additionally, the candidate should have basic knowledge of Mac operating systems to support Apple PC users.

The role involves providing first/second-level contact and problem resolution for customer issues. The successful candidate will also be responsible for installing, upgrading, supporting, and troubleshooting XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, as well as Cisco Jabber and other authorized desktop applications.

Key Responsibilities:

  • Provide timely communication on issue status and resolution
  • Maintain ticket updates for all reported incidents
  • Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications
  • Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software

Requirements:

  1. Bachelor Degree or equivalent in Computer Science or related field
  2. CompTIA A+, Microsoft Certified Professional (MCP) or better
  3. Minimum of 18 months of IT experience
  4. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems
  5. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory

About Us

IntersoftKK (Singapore) Pte. Ltd. is a leading technology company that provides innovative solutions to its clients. We are committed to delivering exceptional service and value to our customers.

What We Offer

Competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment.



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