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Middleware Support Specialist
1 month ago
At TEKsystems (Allegis Group Singapore Pte Ltd), we are seeking a highly skilled Middleware Production Support Engineer to join our team. This role is responsible for providing 24/7 operations support for our Middleware systems, ensuring smooth operational activity and quick restoration of any issues that may arise.
Key Responsibilities:- Provide L2/L3 Middleware support for operations, ensuring quick restoration of any issues to meet payments and trade settlement cut-off times/SLAs.
- Ensure smooth operational activity by providing on-call/after-hours/weekend support whenever needed.
- Apply Middleware quarterly patching for WebLogic, JBoss, WebSphere, Apache, JDK, and Tomcat products on UNIX servers to remediate GIS vulnerabilities.
- Create and renew SSL digital certificates to protect application URLs.
- Perform weekend changes in the production environment.
- Support ARC and Contingency testing for applications.
- Perform the automation of app code deployments.
- Perform troubleshooting of Middleware product and application-related issues for payment apps as part of Incident triage calls.
- Build Middleware environments for new projects, involving design and capacity planning with architecture and business teams.
- Perform analysis on day-to-day tasks and perform automation of application restarts, failovers, patching, and schedule jobs.
- Identify and implement best practices across production environments to meet global operational excellence processes.
- Escalate payment issues and other significant production outages to management.
- Liaise and collaborate with DevOps, App teams, Unix Admins, and DBA teams.
- 8-10 years' experience supporting JBoss, JBoss DataGrid, WebLogic, WebSphere, Tomcat, IBM HTTP server, Apache.
- J2EE experience at large-scale enterprise system level.
- Extensive scripting experience in Shell, Java, Python, and Ansible (CI/CD pipelines).
- Administration of Middleware using tools such as BladeLogic, PING Access (SSO), etc.
- Ability to troubleshoot Middleware products using various diagnostic tools towards fixing to meet payment's cut-off/SLA timings.
- Hands-on operating systems administration experience in RedHat Linux and Windows.
- Experience and understanding of peripheral systems (network, load balancing/workload management, application development, operating system), and with monitoring systems (Splunk, Dynatrace, etc.)
- Knowledge of industry security baselines.
- Create documentation for troubleshooting, performance, optimization, and remediation.
- Ability to clearly communicate technical concepts to both business and technical management.
- Good understanding of software development life cycle (SDLC)
- Good to have Global Banking and Global Markets domain experience.
- Other financial industry experience in Consumer Banking, Investment Banking, and Insurance companies is ideal as well.
We regret to inform that only shortlisted candidates will be notified.
