Director, Luxury Brand Management, APEC

Job Summary

As a Director of Luxury Brand Management, you will be responsible for co-developing the APEC strategy and pulling through Luxury Brand initiatives and programs. You will partner with Brand Leaders at global headquarters, continent, and regional/area resources, as well as cross-functional discipline subject matter experts, to deliver exceptional on-brand execution that drives the long-term health of the Brands.

Candidate Profile

Hotel operations experience is strongly preferred. Prior Lifestyle brand management experience and marketing knowledge is an advantage. Five or more years of management experience, supervising and mentoring staff, with international work experience strongly preferred. Proficiency in English is required, and proficiency in reading and writing in other Asian languages is strongly preferred. Knowledge of collaboration efforts with global brand management teams is preferred. Experience with establishing and managing budgets, managing and directing strategic partners/agencies/vendors, and demonstrated relationship marketing skills are must-haves. Experience in partnering efforts with global brand management and marketing teams is strongly preferred. Good presentation and communication skills are essential. Proven ability to lead and work with cross-functional teams in support of specific business priorities is required. Demonstrated ability to take complex projects and efforts from conception to successful execution is a must. Ability to solve problems quickly, think creatively, and satisfy Internet speed-to-market requirements is essential. Ability to simultaneously manage multiple projects is required. Experience working with associates/vendors/customers in remote locations and international markets (multiple time zones) is strongly preferred. Strong team player and ability to foster relationships and collaborate across disciplines is essential.

Core Work Activities

Managing Projects and Priorities

Collaborate with Luxury Brand Marketing team to develop a robust full-year marketing plan that prioritizes Brand presence and accomplishes desired outcomes for the Luxury brands. Ensure alignment with continent VP-Brand and global Brand Leaders. Provides direction and assistance to other team members regarding Luxury Brand projects to ensure timely completion of assignments. Analyzes information and evaluates results to choose the best solution and solve problems. Thinks creatively and practically to develop, plan, and implement new Brand programming or initiatives. Understands and able to deliver strategic reporting and presentations, etc. as requested. Provides recommendations to improve the effectiveness of processes or programs. Understands and meets the needs of key stakeholders. Supports achievement of performance goals, budget goals, team goals, etc.

Brand Strategy & Planning

Partners with key stakeholders on key openings and focus hotels within the Luxury brand portfolio. Educates/communicates on brand strategy, positioning, voice, strategic pillars, and competitive environment. Educates/communicates consumer insights. Acts as the advocate of all Luxury brands in continent.

Brand Performance & Development

Pulls through global brand strategies while ensuring alignment to APEC and market-specific objectives. Responsible for the effective pull-through and localization of new brand initiatives in APEC. Partners with AVPs and other market resources and provides regular brand updates. Constantly monitors brand performance and develops appropriate actions with the relevant cross-function teams to achieve the brand and continent objectives.

Operations & Culture

Responsible to communicate regular brand updates and Brand education to the field and hotels. Work closely with properties and regional/area operations to ensure on-brand implementation of brand operating standards, procedures, and brand programs. Manage onboarding processes and brand education sessions for General Managers and key stakeholders. Provide opening brand support for all new hotels prior to countdown, coordinates with Regional/Area Directors of Operations and Marketing to ensure all branded elements of the openings, opening countdown, Consumer Ops support, etc. are executed on brand. Provide guidance to hotel opening teams to ensure branded critical path document for openings and conversions are developed and maintained. Manage the process and planning for off-strategy (focus) hotels as designated by the global and continent Brand VP.

Style & Design

Partner with GDAP lead to ensure brand strategy is executed in design for new builds, conversions, and renovations projects. Partner with Brand Activation and Standards team, DDO team, F&B team to deliver on-brand Guestroom, F&B, Spa, M+E experiences. Provides guidance on design-related aspects of experience programming (sensory experience elements, look books) and engage with Regional operations team and hotels to execute flawlessly.

Sales

Partners with the Continent Sales Teams as appropriate to ensure a coordinated brand and Sales approach for all brands. Partners with B2B teams in developing best practices for branded consumer events. Ensures priorities are aligned with the brands' goals. Protects and strengthens the brands' competitive advantage by advocating for customer needs and preferences and supporting sound business decision-making for the brand. Provide relevant and up-to-date brand information and education to ensure effective sales strategies and customer interaction.

Growth & Development

In conjunction with the VP Brand & Senior Director, Luxury Brands, partners with Development as needed to support them in immersing prospective new owners into the brand, its strategies, and positioning. Works with Development Marketing team to produce toolkits and resources, conducts owner brand immersions, and site visits to support development in securing on-strategy projects for the brand.

Management Competencies

Leadership

Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action. Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization. Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement, and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business, and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Creative Expression - The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others. Brand Management - The ability to generate marketing strategies that create brand recognition and differentiation and ultimately have a positive impact on customer relationships and business profitability. Creative Expression - The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others.

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