Export Operations Specialist
4 weeks ago
Job Overview
Position Scope:
The role focuses on delivering outstanding service to both internal and external stakeholders while meeting departmental targets for efficient freight management and related administrative responsibilities within established performance indicators.
Key Responsibilities:
- Engage with clients to facilitate export bookings.
- Generate and manage various export documentation.
- Proficiently navigate internal export management systems.
- Adhere to internal protocols and procedures for booking execution.
- Accurately document customer specifications in the Standard Operating Procedures database.
- Assess customer creditworthiness prior to shipment.
- Conduct screenings for restricted parties before shipment.
- Understand and implement internal quality benchmarks and compliance regulations in daily operations.
- Ensure accurate and timely billing to clients.
- Foster strong relationships with service providers, including shipping lines, trucking companies, and other relevant parties.
- Process permits as necessary after passing the Customs Competency examination.
- Respond to emails within 24 hours and manage phone communications on the same day.
- Escalate issues to management when required.
- Undertake additional responsibilities as needed to support departmental objectives.
- Complete a minimum of 52 training hours annually.
Performance Expectations:
- Deliver exceptional service to both internal and external clients.
- Maintain a positive and responsible attitude, considering capacity and timelines for task completion.
- Execute assigned duties with precision and punctuality.
- Exhibit strong organizational skills in managing priorities and tasks.
- Collaborate effectively as a team player.
- Show initiative in all coordination efforts.
Required Qualifications:
- Minimum of a tertiary education.
- 1 to 2 years of relevant experience and/or training, or an equivalent combination of education and experience.
- Familiarity with ocean documentation processes or industry experience is preferred but not essential.
- Strong interpersonal skills, with the ability to listen, understand, and communicate effectively to achieve positive outcomes.
- Proactive with robust organizational abilities.
- Competent in computer applications (Excel, Word) and adept at problem-solving.
- Proficient in English.
Company Culture:
- Embrace the company's ten cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Working Environment:
- The role requires standard physical effort with minimal positional stress, involving occasional walking, sitting, or standing.
- A positive working environment with minimal exposure to adverse conditions.
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