Customer Service Professional Wanted

2 days ago


Singapore beBeeCustomer Full time $4,500 - $6,000
Job Title:

Customer Service Operations Manager

About the Role:

This is a highly sought-after position for customer service professionals who are passionate about delivering exceptional experiences.

Key Responsibilities:
  • Lead day-to-day customer service operations to ensure seamless interactions with customers.
  • Provide guidance and support to team members, fostering a culture of excellence and continuous improvement.
  • Collaborate with internal departments to maintain effective customer support post-purchase, driving satisfaction and loyalty.
Skills and Qualifications:
  • Minimum Diploma in Business, Communications, or a related field with proven track record of handling customer complaints and managing customer satisfaction programs.
  • Minimum 3 years of experience in customer service, aftersales support, or customer experience roles.
  • Familiarity with Customer Experience Management platforms (e.g., CEM tools, CRM systems) is a plus.
Additional Responsibilities:
  • Develop and implement customer service policies, procedures, and standards aligned with company objectives.
  • Perform any other duties assigned from time to time to support the team and business goals.
Benefits:
  • Opportunity to work in a dynamic environment that values customer satisfaction and employee growth.
  • Collaborative team atmosphere and opportunities for professional development.
Contact Information:

Candidates are encouraged to submit their application via email with the following information:

  • Work experiences and job responsibilities
  • Current and Expected salary
  • Reason for leaving
  • Date of availability
  • Education background

We regret that only shortlisted candidates will be contacted.

Tell employers what skills you have

Aftersales
Customer Satisfaction Survey
Customer Experience Management
Committed to Customer Satisfaction
Customer Support
Improved customer satisfaction
client satisfaction surveys

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