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Experienced Customer Service Professional Wanted

3 weeks ago

Singapore beBeeGuestExperience Full time $3,500 - $5,500

Guest Experience Coordinators are the linchpin of our customer service team, responsible for overseeing the entire guest experience from start to finish. Their role is multifaceted and demanding, requiring a unique blend of interpersonal skills, creativity, and attention to detail.

To excel in this position, candidates will need to possess a deep understanding of what drives customer satisfaction and loyalty. They must be able to identify opportunities to enhance the guest experience, whether through the development of innovative dining experiences or the implementation of effective guest engagement strategies.

Strong relationships with repeat guests and VIP clientele are also crucial, as are the ability to provide comprehensive training and assess the performance of service staff. Collaborative working skills are essential, as the successful candidate will be expected to work closely with the F&B team to deliver outstanding results.

In addition to these key responsibilities, the ideal candidate will have a minimum of 3 years' experience in a similar role within the hospitality industry. A strong education background, preferably at secondary level or above, is also required. English language proficiency is essential, as is familiarity with Microsoft Office applications such as Excel, Word, and PowerPoint.

We are seeking an experienced professional who can take ownership of this critical role and drive our guest experience strategy forward. If you are passionate about delivering exceptional customer service and have a proven track record in this field, we would love to hear from you.

Key Responsibilities:

  • Develop and implement effective guest experience strategies
  • Maintain strong relationships with repeat guests and VIP clientele
  • Provide comprehensive training and assess the performance of service staff
  • Collaborate with the F&B team to develop innovative dining experiences
  • Enhance F&B sales through effective guest engagement and upselling

Requirements:

  • Secondary Education or equivalent qualification
  • Minimum 3 years Hotel experience in F&B
  • Excellent English language proficiency
  • Strong interpersonal skills and ability to establish good rapport with guests

Familiarity with Microsoft Office applications (Excel, Word, PowerPoint) is also required. The ideal candidate will be a natural people person with a passion for delivering exceptional customer service. If you have a talent for building strong relationships and driving business results, we want to hear from you.

This is a fantastic opportunity to join a dynamic team and make a real impact on our guest experience strategy. If you're looking for a challenging and rewarding role that will push your skills to the next level, apply now.