Credit Associate, Group Credit
2 months ago
Credit Associate Role
United Overseas Bank is seeking a Credit Associate to join our Credit and Risk Management team. As a Credit Associate, you will be responsible for managing the risks arising from the Group's business activities within the risk appetite established by the Board.
Key Responsibilities:
- Call customers to remind them of overdue payments and provide information on payment amounts and due dates to minimize risk exposure.
- Negotiate with customers who are unable to fulfill their payment obligations.
- Attend to customer account enquiries and provide prompt services on their requests.
- Follow up with customers via various communication tools, such as telephone, SMS, and letters.
- Update conversations with customers in the collection system.
- Work together with supervisors to solve irregular cases.
Requirements:
- Making calls in the range of 200 to 250 daily.
- Meeting and exceeding KPIs set by management.
- Assisting in ad-hoc restructuring projects, such as post-moratorium exercises and payment extension/deferment programs.
Attributes/Personality Traits Required:
- Customer Focus.
- Good Team Player & Result Driven.
- Has integrity in their area of work.
- Independent, Responsible & Committed.
- Able to multitask and work on demand.
Skills/Technical Ability Required:
- Knowledge in Microsoft Word, Excel, and PowerPoint.
- Good Interpersonal and Communication Skills.
- Good Analytical Skills.
- Good Negotiation Skills.
- Good Writing Skills.
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