Credit Associate, Group Credit

2 months ago


Singapore United Overseas Bank Full time

Credit Associate Role

United Overseas Bank is seeking a Credit Associate to join our Credit and Risk Management team. As a Credit Associate, you will be responsible for managing the risks arising from the Group's business activities within the risk appetite established by the Board.

Key Responsibilities:

  • Call customers to remind them of overdue payments and provide information on payment amounts and due dates to minimize risk exposure.
  • Negotiate with customers who are unable to fulfill their payment obligations.
  • Attend to customer account enquiries and provide prompt services on their requests.
  • Follow up with customers via various communication tools, such as telephone, SMS, and letters.
  • Update conversations with customers in the collection system.
  • Work together with supervisors to solve irregular cases.

Requirements:

  • Making calls in the range of 200 to 250 daily.
  • Meeting and exceeding KPIs set by management.
  • Assisting in ad-hoc restructuring projects, such as post-moratorium exercises and payment extension/deferment programs.

Attributes/Personality Traits Required:

  • Customer Focus.
  • Good Team Player & Result Driven.
  • Has integrity in their area of work.
  • Independent, Responsible & Committed.
  • Able to multitask and work on demand.

Skills/Technical Ability Required:

  • Knowledge in Microsoft Word, Excel, and PowerPoint.
  • Good Interpersonal and Communication Skills.
  • Good Analytical Skills.
  • Good Negotiation Skills.
  • Good Writing Skills.


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