Food and Beverage Guest Relations Specialist
5 days ago
Position Overview
The Food and Beverage Guest Relations Specialist plays a crucial role in managing the restaurant reservations efficiently, ensuring seamless dining experiences for our guests.
The Role
- Manages reservations through various channels, guaranteeing restaurants are confirmed on time.
- Responds promptly to guest enquiries and requests, showcasing exceptional customer service skills.
- Communicates guest information effectively to the team, enabling personalized experiences.
- Fosters a strong rapport with guests by requesting their feedback and conveying it to the manager.
- Welcome guests warmly, ensuring each individual feels valued.
- Escorts guests to designated seats, demonstrating attention to detail.
- Ensures a fond farewell before guests depart, leaving a lasting impression.
- Contributes to building and maintaining a robust guest profile database.
- Supports food & beverage service when required, exemplifying adaptability.
Talent Profile
- Minimum 1 year of experience in upscale restaurants or hotels is preferred.
- Demonstrates skillful communication and provides excellent service, fostering long-term relationships with guests.
- Able to work under pressure, handling multiple tasks simultaneously.
Salary Information
The estimated annual salary for this position ranges from $60,000 to $80,000, commensurate with experience.
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