Market Data Technical Support Lead

2 weeks ago


Singapore beBeeTechnical Full time $150,000 - $200,000

Our ideal candidate will be a seasoned professional with extensive experience in technical support, ideally within the financial markets industry. They should possess a deep understanding of market data applications and their usage in the sector.

The role involves leading a team of experts to provide top-notch technical support for our clients. This includes providing Tier 3 technical support, engaging directly with clients on support issues, and acting as a technical escalation point.

Key Responsibilities
  • Manage weekly schedules to ensure seamless service delivery and smooth handovers between regional teams.
  • Contribute to out-of-hours coverage, including holidays and weekends, as part of global 24x7 operations.
  • Lead postmortem processes and manage remedial actions to drive continuous service level improvement.
Team Leadership
  • Recruit, train, and develop a support organization in the APAC time zone to provide expert-level support.
  • Liaise closely with sales, account, and project management teams to foster engagement and deliver a seamless client experience.
Requirements
  • Bachelor's degree and 15+ years of progressive technical experience in the financial markets industry.
  • 10+ years of technical market data engineering experience, preferably with leadership roles.

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