Technical Support Engineer

7 days ago

Singapore TechBridge Market Full time

Provide technical support to business opportunities.
- Support to Project-designated product or proposal. Comprehensively coordinate resources, successfully accomplish project POC (Proof of Concept) with significant effectiveness.
- Prepare project delivery, plan design and review, testing and verification, to ensure that the solution can be stably implemented.
- With active promotion, projects executed in reasonable process, and delivered with high quality and detail and accurate project materials and deliverables in time.
- Quickly solve problems in the progress and receive good comment from customers; promptly feedback problems to corresponding departments with advice valuable for effectively improving products and solution;
- Continuous follow-up on projects, maintain project delivery record and data sorting; participate in project acceptance test and presentation, and produce project summary report after completion of the project.
- Collection and Analysis of System and Product Needs, Output of Quality Report, Collection and Analysis of Competing Product, Comprehensive Record of Mid/Large-scale System Implementation.
- Provide technical support in new product/proposal introduction, material output of product technology, material output of product promotion, marketing activity support.
- In charge of Planning and Implementation of Customer/User Training

**Responsibilities**:

- Responsible for technical support;
- Write product solutions and responsible for inquires of technical parts of related products.

**Requirements**:

- At least Polytechnic or Bachelor’s degree in engineering, telecommunication or computer science related.
- At least 1-year experience of technical support in IT/CCTV/telecom related industry;

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