Centre Operations Manager

4 weeks ago


Singapur, Singapore I Can Read Full time
Centre Manager Job Description

We are seeking a highly skilled and experienced Centre Manager to join our team at I Can Read. The successful candidate will be responsible for the day-to-day operations of the centre, ensuring a high standard of cleanliness and organisation.

Key Responsibilities:
  • Conduct administrative and operational tasks of the centre, ensuring a smooth and efficient service to customers.
  • Liaise with customers and respond promptly to queries, providing excellent customer service.
  • Resolve any customer grievances in a courteous and professional manner, ensuring customer satisfaction.
  • Assist with customer payments and maintain accurate files for auditing purposes.
  • Assist with administrating annual leave for centre staff, ensuring seamless operations.
  • Assist with performance reviews and student promotions, contributing to the growth and development of our students.
  • Relay information regarding student enrolment quotas, student assessments, and withdrawing students to HQ, ensuring effective communication.
  • Regulate petty cash at centres, maintaining financial integrity.
  • Work towards company targets and maximise student retention, driving business growth.
  • Safeguard the welfare of students, ensuring a safe and supportive environment.
Requirements:
  • Diploma-level qualification or higher, demonstrating academic excellence.
  • Good command of English, both spoken and written, enabling effective communication.
  • Minimum 3 years of relevant work experience, preferably in Education, Retail, Airlines, or customer-centric industries.
  • Kind and nurturing approach when interacting with children, promoting a positive learning environment.
  • Professional and courteous manner when communicating with parents/guardians, ensuring excellent customer service.
  • Excellent organisation skills, enabling efficient management of centre operations.
  • Proficient with MS Office and Excel, leveraging technology to drive business success.
  • Willingness to work both weekends and three weekdays, demonstrating flexibility and adaptability.


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