Centre Operations Manager

6 days ago


Singapur, Singapore I Can Read Full time
Centre Manager Job Description

We are seeking a highly skilled and experienced Centre Manager to join our team at I Can Read. As a Centre Manager, you will be responsible for the day-to-day operations of our centre, ensuring that our students receive the highest level of service and support.

Key Responsibilities:
  • Centre Administration: Conduct administrative and operational tasks, including managing centre resources and ensuring compliance with company policies and procedures.
  • Customer Service: Liaise with customers and respond promptly to queries, resolving any issues in a courteous and professional manner.
  • Centre Management: Assist with customer payments, maintain accurate files for auditing, and administer annual leave for centre staff.
  • Performance Management: Assist with performance reviews and student promotions, ensuring that our students receive the support they need to succeed.
  • Centre Maintenance: Ensure that the centre is maintained to a high standard of cleanliness and that classrooms are well-stocked with required materials and stationery.
Requirements:
  • Qualifications: Diploma-level qualification or higher.
  • Language Skills: Good command of English – both spoken and written.
  • Experience: Minimum 3 years of relevant work experience, preferably in Education, Retail, Airlines, or other customer-centric industries.
  • Personal Qualities: Kind and nurturing approach when interacting with children, professional and courteous manner when communicating with parents/guardians, and excellent organisation skills.
  • Technical Skills: Proficient with MS Office and Excel.


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