Tencent Cloud CPaaS Presales Product Operations Manager

1 month ago

Singapore Tencent Singapore Full time
Responsibilities:
About the Company
Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services.

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

Position Overview

As a Tencent Cloud CPaaS Presales Product Operations Manager, you will play a key role in expanding and supporting Tencent Cloud's international communication services, with a focus on SMS, Voice, WhatsApp, and Viber solutions. You will be responsible for driving market strategies, supporting business teams, and managing the resource planning for international telecom services. This position offers a unique opportunity to collaborate with cross-functional teams and engage with global telecom operators to enhance Tencent Cloud's communication solutions. If you thrive in the telecommunications industry, have a strategic mindset, and are driven to make an impact in a dynamic global environment, this position is your opportunity to influence the future of cloud-based communications..

Responsibilities
  • Spearhead the expansion and sales support for Tencent Cloud's international and Hong Kong/Macau/Taiwan SMS services, developing and executing customer acquisition strategies.
  • Collaborate closely with business, service, and technical teams to provide comprehensive support including product training, solution design, and business strategy formulation.
  • Take ownership of the resource planning and deployment for international SMS channels, Voice, WhatsApp, and Viber services, ensuring seamless service delivery.
  • Work closely with the procurement team in identifying high-quality, stable telecom operators/service providers, and work with the business team in negotiations and onboarding.


Requirements:
  • Bachelor's degree or higher, preferably in Computer Science, Telecommunications, or related fields
  • Minimum of 3 years of relevant cloud communication product solutioning experience.
  • Solid background in telecommunications, with a wealth of experience working with telecom operators across various markets.
  • Proven expertise in business development, operations, and management within the communications field.
  • Strong global perspective with keen insights into domestic and international market trends and industry dynamics.
  • Exceptional English and Chinese Mandarin communication skills and a customer-focused mindset, with proficiency in business negotiations.
  • Strong project management, organizational, and coordination skills, with a talent for building collaborative relationships and driving results.
  • Analytical and detail-oriented, with strong problem-solving skills, self-driven with a proactive approach to work, and a passion for learning and continuous improvement


#LI-JY1

Diversity, Equity & Inclusion at Tencent

Diversity, equity and inclusion are important, interdependent components of our workplace. As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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