Wealth Collections, Contact Center, Credit and Core Operations Control Testing Team Leader
3 months ago
Shape your Career with Citi
We're currently looking for a high caliber professional to join our team as Senior Vice President , Wealth Collections, Contact Center, Credit and Core Operations Control Testing Team Leader - Hybrid (Internal Job Title: Business Risk and Control Group Manager C14) based in Singapore. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- We empower our employees to manage their financial well-being and help them plan for the future.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
- We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.
This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization's Central Controls Capabilities; and is a strategic- and execution-oriented leadership role accountable for end-to-end control testing for this position's specified business/segment - i.e., operational controls performance assurance/testing - which includes design, results reporting, and insight sharing related to the above scope of controls testing.
The Wealth Collections, Contact Center, Credit and Core Operations Control Testing Team Leader leads and directs a team of approximately 6-8+ controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. The position closely follows latest trends in controls testing and adapts them for application within own job and covered businesses and functions, and often will be in touch with senior managers at Director or Managing Director levels.
Excellent management and communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy. Responsible for supporting their manager in handling staff management issues, including resource management and allocation of work within the team/project.
In this role, you're expected to:
- Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
- Carries key responsibility for Control Design Assessment (CDA) by resolving escalations, defining the work plan, and designing the quality review process.
- Performs decision-making of control testing design activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions.
- Maintains resource forecast for own team.
- Approves testing procedures in Confluence and is responsible for delivering relevant procedures to Internal Audit reviews and issue remediation.
- Maintains resource forecast for successful controls testing transition and Central Execution training.
- Has the ultimate decision on controls testing outlier escalations.
- Handles control testing interactions with senior managers at Director or Managing Director levels.
- Represents control testing in Operational Risk Forums (ORF) and senior meetings as needed and works with each respective team to finalize materials.
- Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
- Supports team members on topics ranging from testing design and execution to performance management and control testing platforms basics.
- Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
- Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- Supports other relevant work efforts of department where needed and as directed by their manager.
- 10+ years relevant experience, 5+ years in Risk & Controls roles, 5+ years of direct management experience preferred.
- Subject matter expert on controls design, execution and/or control testing.
- Expert-level understanding of MCA (Managers Control Assessment) frameworks and processes.
- Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
- Effective communication, written and presentation skills.
- Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration.
- Independent thinker and able to perform a credible challenge of businesses/functions.
- Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
- Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).
- Bachelor's/University degree, Master's degree preferred.
- Travel Requirement: Less than 10%.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
------------------------------------------------------
Job Family Group:
Risk Management
------------------------------------------------------
Job Family:
Business Risk & Control
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
-
Singapore Citi Full timeAbout the RoleCiti is seeking a highly skilled and experienced professional to join our team as a Senior Vice President, Wealth Collections, Contact Center, Credit and Core Operations Control Testing Team Lead. This is a key leadership role that requires a strong understanding of risk management and control testing principles, as well as excellent...
-
Asia South Wealth Control Testing Team Leader
1 month ago
Singapore Citi Full timeJob Title: Asia South Wealth Control Testing Team LeaderCiti is seeking a highly skilled and experienced professional to lead our Asia South Wealth Control Testing Team. As a Senior Vice President, you will be responsible for overseeing the testing of controls designed and owned by Citi's Asia South Wealth businesses.About the RoleThe Asia South Wealth...
-
Asia South Wealth Control Testing Team Leader
3 months ago
Singapore Citi Full timeWhether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...
-
Singapore Citi Full timeAbout the RoleCiti is seeking a highly skilled and experienced Risk Management professional to join our Wealth Investments team as a Control Testing Leader. This role will be responsible for ensuring the effective design and execution of controls for Wealth Products and Operations, and will work closely with senior leaders to drive business growth and...
-
Singapore Citi Full timeJoin Citi's Team as a Senior Vice President, Asia South Wealth Control Testing Team Leader - HybridAt Citi, we're committed to supporting your growth and development from the start. As a Senior Vice President, Asia South Wealth Control Testing Team Leader - Hybrid, you'll have the opportunity to expand your skills and make a difference at one of the world's...
-
Credit Collection Executive
2 months ago
Singapore APEX CREDIT MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:• Contact account holder via outgoing phone calls to remind them on their outstanding payments and commit dates for payment.• Working out installment payment plan with the account holder when necessary.• To ensure prompt timely instalment payments by the account holders.• Reduce debt delinquencies and credit...
-
Singapore Citi Full timeWhether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...
-
Singapore Citi Full timeCiti, a global bank with a rich history, offers a unique opportunity for a Strategic Risk Management Leader to join its team in Singapore. This position is part of the company's efforts to ensure the highest standards of risk management and control across its wealth collections and operations.About CitiCiti is a leading financial services institution with...
-
Singapore Citi Full timeWhether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...
-
Singapore Citi Full timeWhether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...
-
Wealth Client Segments Control Testing Leader
2 months ago
Singapore Citi Full timeThe Wealth Client Segments Control Testing Utility is responsible for the testing of controls designed and owned by the Citi's Wealth Segments (i.e., client-facing) businesses. This position reports to the Wealth Client Segments Control Testing Lead, within the USPB-Wealth-Common Control Testing Utility; and is an execution-oriented individual contributor...
-
Singapore Citi Full timeJob SummaryCiti is seeking a highly skilled and experienced Senior Vice President to lead the Asia North and Australia Wealth Control Testing Team. The successful candidate will be responsible for overseeing the testing of controls designed and owned by Citi's Asia North and Australia Wealth businesses, ensuring the accuracy and effectiveness of our control...
-
Credit Collection Executive
4 weeks ago
Singapore APEX CREDIT MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:• Contact account holder via outgoing phone calls to remind them on their outstanding payments and commit dates for payment.• Working out installment payment plan with the account holder when necessary.• To ensure prompt timely instalment payments by the account holders.• Reduce debt delinquencies and credit...
-
Singapore Citi Full timeJob SummaryCiti is seeking a highly skilled and experienced professional to join our team as a Vice President, Wealth IPB and Private Bank Control Testing Leader. This role will be responsible for leading the control testing team and ensuring the effective implementation of controls to mitigate risks in the Wealth and Private Bank business.Key...
-
IPB and Private Bank Control Testing Leader
2 days ago
Singapore Citi Full timeThe Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi's Wealth Product and Operations departments. The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and...
-
Wealth Management Control Leader
5 days ago
Singapore Citi Full timeCiti's Asia South Wealth Control Team is seeking a seasoned professional to lead our control testing efforts. About the Role:This position reports to the Wealth Client Segments Control Testing Head within the Citi COO organization's Central Controls Capabilities; and is a strategic- and execution-oriented leadership role accountable for end-to-end control...
-
Wealth Client Segments Control Testing Head
5 days ago
Singapore Citi Full timeWealth Client Segments Control Testing LeaderCiti is seeking an experienced Wealth Client Segments Control Testing Leader to join our team. This role will be responsible for leading the development and implementation of control testing strategies to ensure the effectiveness of control design and execution.Responsibilities:Develop and implement control...
-
Singapore Citi Full timeWhether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...
-
IPB and Private Bank Control Testing Leader
2 days ago
Singapore Citi Full timeThe Wealth Products and Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi's Wealth Product and Operations departments. The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and...
-
Strategic Business Leader
5 days ago
Singapore Indosuez Wealth Management Full timeJob DescriptionIndosuez Wealth Management is seeking a highly skilled Strategic Business Leader to oversee the Client Documentation and Internal Control function.About the RoleThis strategic role involves managing the day-to-day activities of the department, ensuring team operations are effective and efficient. You will be responsible for implementing...
