Vice President, Account manager

2 months ago

Singapore BNY Full time
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Vice President, Account Manager to join our Asset Servicing Client Servicing team. This role is located in Singapore -HYBRID.

In this role, you'll make an impact in the following ways:
  • In this role you are responsible for service coverage of clients in multiple locations/segments, delivering a quality client experience for sophisticated institutional investors across Southeast Asia and Australia.
  • Develops deep understanding of clients' businesses and needs.
  • Cultivates strong service relationships at all levels of clients' organizations and ensures appropriate engagement.
  • Oversees the quality and performance of the delivery of BNY's Asset Servicing products.
  • Responsible for service plan and driving outcomes for service excellence.
  • Lead data driven conversations with clients, operations and product teams to create mutually efficient service models and expectations.
  • Provides support to clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
  • Develops virtual internal teams ensuring familiarity and understanding of clients' needs.
  • Applies advanced problem-solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.
  • Provides key individuals at assigned clients information related to BNY products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.
  • Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY. Resolves the most complex or non-routine client issues or inquiries, as needed.
To be successful in this role, we're seeking the following:
  • Possess a high-level understanding of the APAC markets, jurisdictions and industry drivers.
  • Understand client needs and align these to the product / services of BNY.
  • First class presentation skills, both oral and written.
  • Communicates effectively including writing internal briefs, presentations scripts, status reports, etc.
  • A self-motivated, innovative thinker, with the ability to work as part of a team and think quickly in high pressure situations.
  • Strong knowledge of industry and competitive landscape with demonstrable experience and knowledge in asset servicing products in the APAC region.
  • Track record of working in global financial institution and navigating complex operating models.
  • Strong global business acumen, with the ability to articulate APAC client needs to global product owners and influence product roadmaps.
  • Bachelor's degree required.
  • 8+ years' experience
  • Good understanding of Financial Service business
  • Fluency in Asian languages capabilities preferable, to support the APAC market segment
At BNY, our culture speaks for itself. Here's a few of our awards:
  • America's Most Innovative Companies, Fortune, 2024
  • World's Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
  • Most Just Companies", Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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