Infrastructure and Application Operations Lead

1 month ago

Singapore Mizuho Bank Full time


Company Profile
MIZUHO BANK, LTD. IS A SUBSIDIARY OF THE JAPAN-BASED MIZUHO FINANCIAL GROUP, INC. (LISTED ON THE TOKYO STOCK EXCHANGE AND NYSE) AND IS ONE OF THE LARGEST FINANCIAL SERVICES COMPANIES IN THE WORLD. MIZUHO BANK, LTD. PROVIDES FINANCIAL AND STRATEGIC SOLUTIONS FOR THE INCREASINGLY DIVERSE AND SOPHISTICATED NEEDS OF ITS CLIENTS WITH OFFICES LOCATED IN ALL THE MAJOR CITIES OF THE WORLD SUCH AS TOKYO, NEW YORK, LONDON, HONG KONG AND SINGAPORE.

THE INFRASTRUCTURE AND APPLICATION OPERATIONS LEAD IS A LEADERSHIP ROLE RESPONSIBLE FOR MANAGING AND OPTIMIZING THE MIZUHO'S IT INFRASTRUCTURE AND APPLICATION OPERATIONS ACROSS THE REGION. THIS ROLE ENSURES THE STABILITY, SCALABILITY, AND SECURITY OF IT SYSTEMS, ENABLING SEAMLESS BANKING SERVICES WHILE ALIGNING WITH THE MIZUHO'S STRATEGIC AND REGULATORY REQUIREMENTS.

Job Responsibilities
IT Service Management Processing and tooling set up, operationalisation and on-going improvements •Define and operationalise the IT Service Management processes and set up tooling for application, infrastructure and network management for multiple locations in collaboration with offshore entities, service delivery partners and in-country teams
•On-going improvement for IT service management processes
•Ensure adherence to SLAs for IT service management processes
•Drive standardization and best practices across markets within the region.
•Lead incident response teams together with relevant stakeholders covering incident management, root cause analysis and problem management & associated reporting
IT Infrastructure Management•Oversee the management of data centres, cloud environments, and network infrastructure in line with operational capacity, performance and availability requirements
•Engagement with country IT teams as well as vendor partners to deliver end to end support services
•Develop and execute strategies for infrastructure modernization
•Ensure corrective and preventive maintenance and small change requests are delivered and are prioritised with and communicated to the relevant function as required
Application Management•Manage the application estate in line with operational capacity, performance and availability requirements
•Collaborate with development teams to streamline application deployment
•Engagement with country IT teams as well as vendor partners to deliver end to end support services
•Implement monitoring and incident response systems to ensure minimal downtime and efficient resolution of application issues.
•Ensure corrective and preventive maintenance and small change requests are delivered and are prioritised with and communicated to the relevant function as required
Security and Compliance•Ensure infrastructure and applications comply with regional regulatory requirements (e.g., MAS in Singapore, HKMA in Hong Kong).
•Collaborate with cybersecurity teams to safeguard the IT environment against emerging threats
Disaster Recovery (DR)•Ensure the DR process is executed effectively
•Drive regular DR drills as required by Mizuho's policy requirements

Job Requirements
  • Proven track record in Application Management and Technology Operations for banks; ideally operating in a regional/global capacity in a multi country model
  • Excellent understanding and awareness of the Applications, Infrastructure in a banking estate
  • Strategic thinking with a hands-on approach to problem-solving
  • Strong leadership, communication, and stakeholder and people management skills
  • Understanding of regulatory frameworks in the Asia Pacific region relevant to applications and infrastructure management
  • Previous experience in effectively managing multiple relationships with customers and providers
  • Deep understanding understanding and awareness of the ITIL processes and tools and
  • Experience in delivering monitoring and observability leveraging next gen technologies (e.g. AI)
  • Excellent knowledge of budgeting and financial management
  • Managing and negotiating with vendors
  • Bachelor's degree in Computer Science/Information Technology/Engineering/or a related field (Master's preferred).
  • 15+ years of relevant experience

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