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Senior Customer Relations Officer
2 weeks ago
Possess Diploma / ITE / A Levels / O Level Qualifications
Liaise With Mandarin Speaking Clients from Singapore , Malaysia , China , HK, Taiwan & Japan.
Good Command In English & Mandarin
Min 5 Years of Relevant Experience Within a Call Centre Working Environment in Banks / Telcos Preferred.
Good Incident Case Knowledge in the Market as a Reference
Strong Team Player With Strong Teamwork Capability and Work Towards KPIs Set by Leader.
**Full-Time Staff Benefits + 1 Months AWS + EXTRA Incentives + Monthly Basic Salary**
1. To Ensure all Contracts Renewal Submission are Accurate , Especially Relating to Termination Requests and Turn Them Into Contract Renewal.
2. Respond to All Incoming Calls With Efficient and Professional Manner.& Document All Calls and Actions Taken Into System.
3. Follow Through and Take Ownership on All Queries
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