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AVP / VP IT Service Owner
2 months ago
You will be part of IT service management team of Asia Pacific technology team of a large Global bank. The role of the IT Service Owner is to ensure the provision of Service Management for a range of IT Services to ensure they meet defined Service Level Agreements and operate within the agreed Service Management framework
. Ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs.
. Working collaboratively within the Global Service Management team to define, implement & operate a global standard Service Management model.
. Ensure incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated.
. Drive continuous service improvements
. Assisting in Service management budget and assist the IT service management head in annual planning.
. Assist in review of change and releases processes
. Developing strong relationships with business & IT teams
. Becoming a Service Management subject matter expert in your global service(s), providing a consultancy service to stakeholder groups as required.
Requirements
- Proven & extensive experience in IT Service Management, with experience of implementation of ITIL principles as well as the required ITIL certification.
- Min 10 years in managing production support in banking environment
- Experience working in relevant technical environments, such as customer facing applications.
- Service knowledge of banking applications..
- Proven analytical skills & ability to deal with complex & technical data.
- Experience in SRE methodologies
Interested candidates please email your latest resume to [HIDDEN TEXT]
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