Senior Associate/Manager, Client Facilitation

2 weeks ago

Singapore GVT Government Technology Agency Full time
[What the role is]

About EDB
The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore's position as a global center for business, innovation and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connections to partners, and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore.

For more information on EDB, please visit www.edb.gov.sg

About the Global Enterprises Division
The Global Enterprises Division fronts EDB's engagement with existing and new international businesses, by assessing, supporting and facilitating their investment plans in Singapore. This team interacts directly with companies across a range of industries and geographical regions.

The Client Facilitation role requires our officers to oversee the end-to-end facilitation of companies' investment journey in Singapore. Responsibilities include monitoring and reviewing their progress reports, assessing their requests for revisions to their investment plans and supporting their expansion plans in Singapore.

We are looking for a customer-centric Senior Associate/ Manager, to provide EDB's clients with a positive investor experience. This candidate must have good written and verbal communication skills, strong in analytical thinking with an eye for details.

[What you will be working on]

  • Reviewing the progress of companies' investment projects by monitoring their progress reports and/or conducting site visits, enabling timely and accurate disbursement of grants to grant recipients,

  • Reviewing and assessing companies' requests for incentive amendments based on EDB's internal policy guidelines and the companies' progress in project implementation, to determine EDB's level of support,

  • Reviewing and assessing policy-governed requests from companies such as manpower and land related service requests based on EDB's internal policy guidelines. This requires close collaboration with other internal divisions and government agencies to assess and accord the appropriate level of support to companies,

  • From a policy perspective, the candidate will have the opportunity to partner with EDB's Planning & Policy divisions across a range of specialisations such as tax policy and human capital development and/or other government agencies to optimise work processes and assessment criteria for different types of service facilitation requests

As the candidate progresses in seniority with sufficient exposure to client facilitation requests, there will be greater responsibilities in terms of coaching, management and client engagement on more complex requests, as well as developing scalable service standards for EDB to support our new and existing clients.

[What we are looking for]

To meet the challenges of this role, you must have/be:

  • Bachelor's Degree (a degree in Accountancy and/or Business Management will be an advantage)

  • At least 2 to 3years of working experience in client engagement related work. Prior experience in grant administration or policy formulation work will be desirable but is not necessary

  • Excellent written and verbal communication skills

  • Enjoys work that is guided by standard operating procedures but comfortable to exercise judgement to recommend alternative methods or solutions when needed

  • Strong in analytical thinking and with an eye for details

  • Conscientious and able to attend to customers' requests with accuracy and efficiency

  • Team player who can collaborate well with different stakeholders

  • Singaporean

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks from application date.

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