Program Manager- Client Experience

2 weeks ago


Singapore Salt Talent Search Pte. Ltd. Full time

Salt Talent Search is looking for a Program Manager fior a 9 months extendable contract role this role will be managing small business owners having a keen eye for identifying process and workflow improvement opportunities exceptional ability to drive results.

What Will You Do:

  • Manage the process and framework for gathering customer experience inputs and insights for the APAC business.
  • Manage Clients and experiences in EMEA region along with APAC
  • Deliver strategic recommendations to business and cross-functional teams to enable small business growth across platforms e.g. customer journey mapping, product recommendations
  • Chair large quality assurance calibration sessions with internal and external stakeholders, resolving differences and
  • providing clarity to drive alignment
  • Represent the voice of the customer internally by connecting research, data, and qualitative evidence to influence teams
  • to action.
  • Monitor outsourced partners compliance, adherence, and productivity.
  • Manage independent auditing programs and workforces.
  • Utilize multiple customer listening posts (surveys, customer verbatim, focus groups, social media, etc.) to create a more
  • reliable and sensitive customer feedback signal.
  • Develop and assess customer experience through direct contact interactions and trend analysis.
  • Sync with outsourced vendor partners to share insights, identify focus areas, and agree on actions.

What Will You Need:

  • 5+ years of work experience in consulting, operational strategy or sales coaching
  • Experience communicating and presenting insights and recommendations to executive teams
  • Experience leading and influencing cross-functional teams and aligning partners to shared goals across EMEA and APAC
  • Experience managing internal and external facing projects (sales development/strategy, training, communications marketing, account management)
  • Operational and project management experience running strategic projects with cross-functional teams
  • Experience utilizing customer sentiment and call logs to define sales development opportunities within vendor partners
  • Experience shifting priorities, while maintaining organization and control
  • As the person will be dealing with EMEA and APAC, european language like German/French along with English is good to have

If you think this is your ideal job, please hit the apply button or write to me at [HIDDEN TEXT] for a confidential discussion. Regret only shortlisted candidates will be notified. CEI No: R1659595 / EA No: 07C3147



  • Singapore SALT TALENT SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesSalt Talent Search is looking for a Program Manager fior a 9 months extendable contract role this role will be managing small business owners having a keen eye for identifying process and workflow improvement opportunities; exceptional ability to drive results.What Will You Do: Manage the process and framework for gathering customer...


  • Singapore State Street Full time

    OverviewWe are looking for an experienced Program Change Manager to join our Client Services Team, based in Singapore. The successful candidate will be managing a program of initiatives including onboarding activities for a key strategic client. The Client Services Team is responsible for excellent service delivery and solutions to our asset owners, asset...


  • Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    Roles & Responsibilities COMPANY DESCRIPTION THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve...


  • Singapore State Street Full time

    OverviewWe are looking for an experienced Program Change Manager to join our Client Services Team, based in Singapore. The successful candidate will be managing a program of initiatives including onboarding activities for a key strategic client. The Client Services Team is responsible for excellent service delivery and solutions to our asset owners, asset...

  • Program Manager

    4 weeks ago


    Singapore Sciente Consulting Full time

    Job SummaryWe are seeking an ESG program manager who will oversee the development, initiation, and success of a novel SME training, carbon management, decarbonization, reporting, and certification program within the banking Industry.Mandatory Skill-set Bachelor's Degree with a focus in business and sustainability, such as sustainable business, environmental...

  • Program Manager

    2 weeks ago


    Singapore Xplore Infocomz Solution (pte. Ltd.) Full time

    One of our MNC IT client is looking for Program Managers.This position will be responsible for meeting client's customer requirements in language solutions by engaging with internal customers including product and/or marketing teams, functional groups, vendor partners, and delivering a successful localization program.Responsibilities. Function as a business...

  • Program Manager

    2 weeks ago


    Singapore XPLORE INFOCOMZ SOLUTION (PTE. LTD.) Full time

    Roles & ResponsibilitiesOne of our MNC IT client is looking for Program Managers.This position will be responsible for meeting client's customer requirements in language solutions by engaging with internal customers including product and/or marketing teams, functional groups, vendor partners, and delivering a successful localization...


  • Singapore State Street Full time

    OverviewWe are looking for an experienced Program Change Manager to join our Client Services Team, based in Singapore. The successful candidate will be managing a program of initiatives including onboarding activities for a key strategic client. The Client Services Team is responsible for excellent service delivery and solutions to our asset owners, asset...


  • Singapore NETWORK GUARD PTE. LTD. Full time

    Roles & ResponsibilitiesAbout this roleAre you adaptable? Do you thrive in a fast-paced, tech-driven environment where projects evolve on the fly? Then we’d like to meet you! We are looking for a proactive, motivated, resourceful, and ultra-organized Senior Program Manager - Customer Experience who can rise to the challenge of our company’s rapid global...

  • Program Manager

    4 weeks ago


    Singapore LTIMindtree Full time

    Job description:- • Accountable and Responsible to ensure program execution is performed as per contract terms and conditions. • First point of contact for the entire program representing the LTIMINDTREE integration delivery team, responsible to manage any escalation about delivery team from Client. • Ensure appropriate governance cadence and reporting...


  • Singapore STATE STREET BANK AND TRUST COMPANY Full time

    Roles & ResponsibilitiesOverviewWe are looking for an experienced Program Change Manager to join our Client Services Team, based in Singapore. The successful candidate will be managing a program of initiatives including onboarding activities for a key strategic client. The Client Services Team is responsible for excellent service delivery and solutions to...


  • Singapore Network Guard Pte. Ltd. Full time

    About this roleAre you adaptable Do you thrive in a fast-paced, tech-driven environment where projects evolve on the fly Then we'd like to meet you! We are looking for a proactive, motivated, resourceful, and ultra-organized Senior Program Manager - Customer Experience who can rise to the challenge of our company's rapid global expansion.As a Senior Program...


  • Singapore State Street Bank And Trust Company Full time

    OverviewWe are looking for an experienced Program Change Manager to join our Client Services Team, based in Singapore. The successful candidate will be managing a program of initiatives including onboarding activities for a key strategic client. The Client Services Team is responsible for excellent service delivery and solutions to our asset owners, asset...


  • Singapore Currenex State Street Trust Company Full time

    OverviewWe are looking for an experienced Program Change Manager to join our Client Services Team, based in Singapore. The successful candidate will be managing a program of initiatives including onboarding activities for a key strategic client. The Client Services Team is responsible for excellent service delivery and solutions to our asset owners, asset...

  • Program Manager

    4 weeks ago


    Singapore Wipro Limited Full time

    Role/ Position : Program ManagerYears of Experience : 13 - 17 YearsSkills : Program management, Agile, Application Design and solutioningLocation : Client Location Job Description :JOB SUMMARY :• 6+ years of experience in a financial institution• Strong knowledge of CFTC, EMIR Transaction reporting rules and regulation.• Strong in Application Design...

  • IT Program Manager

    3 weeks ago


    Singapore D2x Expertise Pte. Ltd. Full time

    WHAT IS D²X EXPERTISEd²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations. We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.Based in Singapore, Paris, Lyon, Nantes,...


  • Singapore Jones Lang Lasalle Property Consultants Pte Ltd Full time

    Workplace Program ManagerWork DynamicsOverall RollThe Workplace Program Manager is responsible for leading the team in forging a lasting, open, and collaborative relationship with clients through the delivery of a unique and authentic experience across two or more client sites.Provide and manage a comprehensive and consistent range of services across the...


  • Singapore Richemont Luxury (singapore) Pte. Ltd. Full time

    Are you a good matchYou have a first experience in client experience in the luxury retail industry.You are a self-driven, organized and collaborative individual.You have an excellent communication and interpersonal skills.You are fluent in English.What are we expecting from youReporting to the Client Development Manager, you will support Van Cleef & Arpels...


  • Singapore Advisors Alliance Group Full time

    Position Overview:Are you passionate about client satisfaction and eager to gain hands-on experience in the financial services sector? We are seeking enthusiastic interns to join our Client Experience and Support team. This internship offers a unique opportunity to delve into various aspects of client service, policy management, and research within a...


  • Singapore Advisors Alliance Group Full time

    Position Overview: Are you passionate about client satisfaction and eager to gain hands-on experience in the financial services sector? We are seeking enthusiastic interns to join our Client Experience and Support team. This internship offers a unique opportunity to delve into various aspects of client service, policy management, and research within a...