#SGunited Jobs Service Desk Engineer
2 weeks ago
1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
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#SGunited Jobs Service Desk Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and...
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#SGunited Jobs IT Service Desk Analyst
Found in: Talent SG 2A C2 - 1 week ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and...
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#SGunited Jobs Service Desk Engineer
2 weeks ago
Singapore Itcan Pte. Limited Full time1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and submit timely updates to customers on the status of...
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Service desk Engineer
Found in: Talent SG 2A C2 - 1 week ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesRole:Service desk EngineerJD:Responsibilities:· Provides 24x7 Service Desk support as defined by first response/Tier 1 support.· Provides phone , e-mail. First point of contact for troubleshooting all IT related problems,including hardware/software, passwords, and printer problems.· Be required to perform 24 X 7 shift work in...
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#SGunited Jobs IT Helpdesk Engineer
Found in: Talent SG 2A C2 - 2 days ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and...
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Service desk Engineer
1 week ago
Singapore Rapsys Technologies Pte. Ltd. Full timeRole:Service desk EngineerJD:Responsibilities:. Provides 24x7 Service Desk support as defined by first response/Tier 1 support.. Provides phone , e-mail. First point of contact for troubleshooting all IT related problems,including hardware/software, passwords, and printer problems.. Be required to perform 24 X 7 shift work in support of operational IT...
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Service Desk Engineers
Found in: Talent SG 2A C2 - 1 week ago
Singapore NCS PTE. LTD. Full timeRoles & ResponsibilitiesNCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its...
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#SGunited Jobs IT Helpdesk Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & Responsibilities1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and submit timely updates to customers...
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Service Desk Engineers
1 week ago
Singapore Ncs Pte. Ltd. Full timeNCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of...
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Desktop Engineer and Service Desk Engineers
1 week ago
Singapore ITCAN Pte Limited Full timeLooking for L0,L1,L2 & SME level | Desktop Engineer/ Service Desk Engineers/ Singaporeans /Singapore PR/ LTVP Visa hildersinterested Candidates please send your resume to [HIDDEN TEXT].1)Installing of clients for software, windows upgrades 2) Troubleshooting of software/hardware issues 3) Installing Operating systems like Windows 7 to Windows 10 4) Refresh...
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Service Desk Engineer
1 week ago
Singapore Ncs Pte. Ltd. Full time. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.. Furnish and submit timely updates to customers on the status of...
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Service Desk Operations Manager
1 week ago
Singapore Total Ebiz Solutions Pte. Ltd. Full timeKey Responsibilities:1. Team Leadership: Lead and mentor a team of service desk engineers, providing guidance, coaching, and support to ensure high performance and professional development. Foster a positive and collaborative work environment focused on delivering outstanding customer service.2. Incident Management: Oversee the timely and effective...
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Service Desk
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore SHELL INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesThe 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.1. Min Higher Nitec in IT related fields2. Min 1 year End user support experience, Desktop or Technical Service Desk. 3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices...
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#SGunited Jobs Linux Engineer
1 week ago
Singapore Itcan Pte. Limited Full timeLinux Server EngineerThe System Engineer shall minimally possess the following requirement:(i) At least three (3) years of working experience in Red Hat Linux administration and(ii) Red Hat Certified System Administrator (RHCSA).Job Responsibilities:(a) System administration (b) Backup and recovery administration (c) Server security administration (d)...
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Service Desk Operations Manager
Found in: Talent SG 2A C2 - 1 week ago
Singapore TOTAL EBIZ SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities:1. Team Leadership: Lead and mentor a team of service desk engineers, providing guidance, coaching, and support to ensure high performance and professional development. Foster a positive and collaborative work environment focused on delivering outstanding customer service.2. Incident Management: Oversee the timely...
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Service Desk Specialist
1 week ago
Singapore Genesis Networks Pte Ltd Full timeA Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of...
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Service Desk Engineer
1 week ago
Singapore ITCAN Pte Limited Full time1.To have a minimum of 1-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non- technical call center environment. 2.To have the relevant Technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with...
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#SGunited Jobs Linux Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesLinux Server EngineerThe System Engineer shall minimally possess the following requirement:(i) At least three (3) years of working experience in Red Hat Linux administration; and(ii) Red Hat Certified System Administrator (RHCSA).Job Responsibilities:(a) System administration;(b) Backup and recovery administration;(c) Server security...
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#SGunited Jobs IT Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and...
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Service Desk
7 days ago
Singapore Shell Infotech Pte. Ltd. Full timeThe 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.1. Min Higher Nitec in IT related fields2. Min 1 year End user support experience, Desktop or Technical Service Desk. 3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.