#SGunited Jobs Service Desk Engineer
4 weeks ago
1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
-
#SGUNITED JOBS Service Desk Engineer
2 days ago
Singapore ITCAN PTE. LIMITED Full timeRoles & Responsibilities min 6months of experience into IT help desk support End-to-End Ticket Lifecycle and monitoring relevant metrics Incident Management Workflow, including appropriate escalation First Call Resolution and Remote assistance Users’ IT accounts and access management (e.g. AD and Email account) Password Resets and Account unlock...
-
#SGunited Jobs Service Desk Engineer
4 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and...
-
#SGunited Jobs IT Service Desk Engineer
1 week ago
Singapore ITCAN PTE. LIMITED Full timeRoles & Responsibilities1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and submit timely updates to customers...
-
#SGunited Jobs IT Service Desk Analyst
3 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and...
-
Singapore ITCAN PTE. LIMITED Full timeRoles & Responsibilities1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and submit timely updates to customers...
-
#SGunited Jobs Service Desk Engineer
4 weeks ago
Singapore Itcan Pte. Limited Full timeJob Description & Requirements1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and submit timely updates to...
-
Service desk Engineer
3 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesRole:Service desk EngineerJD:Responsibilities:· Provides 24x7 Service Desk support as defined by first response/Tier 1 support.· Provides phone , e-mail. First point of contact for troubleshooting all IT related problems,including hardware/software, passwords, and printer problems.· Be required to perform 24 X 7 shift work in...
-
#SGunited Jobs IT Helpdesk Engineer
2 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and...
-
#SGunited Jobs IT Admin
3 days ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesOverall ownership of asset management and asset lifecycle managementManaged physical asset and ensure accuracy of master asset databaseManage issue of assets e.g. ipad, vpn tokens, secure thumbdrive to usersManage asset shipment to and from overseas usersManage asset in storeroom and perform weekly stock-take of assets in...
-
#SGunited Jobs IT Helpdesk Engineer
4 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & Responsibilities1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and submit timely updates to customers...
-
Service Desk Engineers
3 weeks ago
Singapore NCS PTE. LTD. Full timeRoles & ResponsibilitiesNCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its...
-
Service Desk Engineer
4 weeks ago
Singapore NCS PTE. LTD. Full timeRoles & Responsibilities· Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.· Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.· Furnish and submit timely updates to...
-
Desktop Engineer and Service Desk Engineers
3 weeks ago
Singapore ITCAN Pte Limited Full timeLooking for L0,L1,L2 & SME level | Desktop Engineer/ Service Desk Engineers/ Singaporeans /Singapore PR/ LTVP Visa hildersinterested Candidates please send your resume to [HIDDEN TEXT].1)Installing of clients for software, windows upgrades 2) Troubleshooting of software/hardware issues 3) Installing Operating systems like Windows 7 to Windows 10 4) Refresh...
-
#SGunited Jobs Linux Engineer
3 weeks ago
Singapore Itcan Pte. Limited Full timeLinux Server EngineerThe System Engineer shall minimally possess the following requirement:(i) At least three (3) years of working experience in Red Hat Linux administration and(ii) Red Hat Certified System Administrator (RHCSA).Job Responsibilities:(a) System administration (b) Backup and recovery administration (c) Server security administration (d)...
-
#SGunited Jobs Linux Engineer
4 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesLinux Server EngineerThe System Engineer shall minimally possess the following requirement:(i) At least three (3) years of working experience in Red Hat Linux administration; and(ii) Red Hat Certified System Administrator (RHCSA).Job Responsibilities:(a) System administration;(b) Backup and recovery administration;(c) Server security...
-
Immediate job hiring- IT Helpdesk Engineer
1 week ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and...
-
#SGunited Jobs IT Engineer
4 weeks ago
Singapore ITCAN PTE. LIMITED Full timeRoles & ResponsibilitiesJob Description & Requirements1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and...
-
Service Desk
4 weeks ago
Singapore SHELL INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesThe 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.1. Min Higher Nitec in IT related fields2. Min 1 year End user support experience, Desktop or Technical Service Desk. 3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices...
-
Service Desk Engineer
3 weeks ago
Singapore ITCAN Pte Limited Full time1.To have a minimum of 1-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non- technical call center environment. 2.To have the relevant Technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with...
-
IT Service Desk Engineer
1 day ago
Singapore TRINITY CONSULTING SERVICES PTE. LTD. Full timeRoles & Responsibilities· Must have 5-8 years of IT experience· Proficiency in leading both physical and virtual teams· Experience with dealing with third party provided services· Exceptional customer-facing skills· In-depth knowledge of escalation procedures, incident management, and other disciplines related to· Mastery of ITIL (Information...