Assistant Customer Order Specialist

3 weeks ago


Singapore Airbus Singapore Private Limited Full time

Airbus Avionics is an Original Equipment Manufacturer within Airbus, responsible for avionics and radomes products for aircraft.

Airbus Avionics headquarters are located in Toulouse. With the objective to increase customers proximity, Airbus Avionics has set up facilities in Singapore and Miami offering regional Customer Support, warehousing and repair capabilities. Repair capabilities exist as well in Kuala Lumpur and China (Beijing, & Jinjiang). Over the past 10 years Airbus Avionics has provided spares and repairs support to all customers in the Asia-Pacific region from Singapore.

The jobholder is responsible for managing repair activities provided by customers on timely manner and update IT systems databases with repair activity report data.

Job Responsibilities:

  • Manage daily repair orders ensuring liaison with customers, repair stations, in due time
  • Ensures customer satisfaction and contributes to ranking in Top 3 of supplier rating
  • Assists in following up repair progress status
  • Collects all repair activity inputs for regional weekly reporting and invoicing (repair status and repair performance)
  • Manage Repair Orders in SAP and/or Excel or any system in place, and update repair data files in preparation of weekly reporting and invoicing
  • Processes Purchase Orders received from repair stations in SAP
  • Monitors Spare Part stocks in Singapore and liaises with Toulouse to ensure appropriate replenishments when required
  • Contributes to 24/7 AOG support
  • Contribute to improvement projects
  • Contribute to transversal team activities

Key deliverables:

  • Support to daily operations ensuring liaison with customers, repair stations and Airbus Avionics Head Office
  • Ensure 100% respect of contractual SPT
  • Invoice and report Repair station activities
  • Support any customer escalation as needed

Job Requirements:

  • Diploma holder, with minimum 3 year experience in Sales Administration or Logistics, ideally with Customer Order Desk experience
  • Independent, tenacious and solution driven
  • Communications skills
  • Customer oriented
  • High proficiency in MS Excel, MS Access and SAP
  • Good spoken and written English
  • Ability to speak and write in French, will be a plus

Personal & Interpersonal Skills

  • Cross functional and Multi-cultural relationship management
  • Customer relationship and Customer satisfaction driven
  • Tasks/Deadline oriented
  • Strong team work player
  • Comfortable being independent in his/her autonomy scope
  • Innovation/transformation projects enabler


  • Singapore Cummins Asia Pacific Pte. Ltd. Full time

    CUSTOMER ORDER MANAGEMENT SPECIALISTOur culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.We believe in flexibility for you to explore your passions while making an impact through...


  • Singapore SATAIR PTE. LTD. Full time

    Roles & ResponsibilitiesJob ObjectivesFocal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization. This is by being responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and...


  • Singapore CUMMINS ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesCUSTOMER ORDER MANAGEMENT SPECIALISTOur culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.We believe in flexibility for you to explore your passions while...


  • Singapore Satair Pte. Ltd. Full time

    Job ObjectivesFocal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization. This is by being responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other...


  • Singapore Airbus pioneers Full time

    Job Description:Job ObjectivesAirbus Avionics is an Original Equipment Manufacturer within Airbus, responsible for avionics and radomes products for aircraft.Airbus Avionics headquarters are located in Toulouse. With the objective to increase customers proximity, Airbus Avionics has set up facilities in Singapore and Miami offering regional Customer Support,...


  • Singapore Randstad Pte Ltd Full time

    about the companyJoin our esteemed global medical device firm, where collaboration and teamwork thrive within a culture dedicated to advancing healthcare worldwide. We are excited to welcome a Customer Service Specialist to our team, a pivotal role ensuring seamless interactions and satisfaction for our valued customers. As the single point of contact, you...


  • Singapore Axcel Partners Full time

    We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...


  • Singapore Recruit.com.sg Pte. Ltd. Full time

    We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...


  • Singapore Oxford Nanopore Technologies Singapore Pte. Ltd. Full time

    We are looking for a confident and approachable Customer Operations Specialist. This role will suit someone who enjoys with the logistics aspect of an order, from preparing the order electronically to be issued to the Logistics team, to physically ship the goods and who likes to exceed customer expectations.The Details...The Customer Operations Specialist...


  • Singapore OXFORD NANOPORE TECHNOLOGIES SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a confident and approachable Customer Operations Specialist. This role will suit someone who enjoys with the logistics aspect of an order, from preparing the order electronically to be issued to the Logistics team, to physically ship the goods and who likes to exceed customer expectations.The Details...The Customer...


  • Singapore Alagas Network Pte. Ltd. Full time

    We are seeking a detail-oriented and motivated Order Fulfillment Assistant to join our team. The Order Fulfillment Assistant will be responsible for processing customer orders, ensuring accurate and timely order fulfillment, and providing excellent customer service. This role plays a critical part in delivering a positive customer experience and maintaining...


  • Singapore ALAGAS NETWORK PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a detail-oriented and motivated Order Fulfillment Assistant to join our team. The Order Fulfillment Assistant will be responsible for processing customer orders, ensuring accurate and timely order fulfillment, and providing excellent customer service. This role plays a critical part in delivering a positive customer...


  • Singapore Airbus pioneers Full time

    Job Description:Job ObjectivesFocal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization. This is by being responsible for the order processing, administration and management of Material orders received from Airbus customers (airlines, maintenance and repair organizations (MROs) and other...


  • Singapore Randstad Pte. Limited Full time

    about the company Join our esteemed global medical device firm, where collaboration and teamwork thrive within a culture dedicated to advancing healthcare worldwide. We are excited to welcome a Customer Service Specialist to our team, a pivotal role ensuring seamless interactions and satisfaction for our valued customers. As the single point of contact, you...


  • Singapore Imin Technology Pte. Ltd. Full time

    Order Processing:Receive and review customer orders submitted via various channels (e.g., online, email, phone). Verify order accuracy, including product details, pricing, and shipping information. Enter orders into the system accurately and promptly, ensuring adherence to established procedures. Coordinate with sales, warehouse, and logistics teams to...


  • Singapore IMIN TECHNOLOGY PTE. LTD. Full time

    Roles & Responsibilities Order Processing:Receive and review customer orders submitted via various channels (e.g., online, email, phone).Verify order accuracy, including product details, pricing, and shipping information.Enter orders into the system accurately and promptly, ensuring adherence to established procedures.Coordinate with sales, warehouse, and...


  • Singapore Qualcomm Cdma Technologies Asia-pacific Pte Ltd Full time

    Job DescriptionQualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing...


  • Singapore Carl Zeiss Vision Singapore Pte. Ltd. Full time

    This position will support the daily operations, and process daily RX orders from customers and work closely with the Cut, Edge & Fit (CEF) team reporting to the Associate Manager, Operations Vision Care.Main Responsibilities. Support daily operations. Responsible for managing and processing daily RX orders from customers. Training will be provided for...


  • Singapore CARL ZEISS VISION SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesThis position will support the daily operations, and process daily RX orders from customers and work closely with the Cut, Edge & Fit (CEF) team reporting to the Associate Manager, Operations Vision Care.Main Responsibilities· Support daily operations· Responsible for managing and processing daily RX orders from customers· Training...


  • Singapore Cornerstone Global Partners Pte. Ltd. Full time

    The Supply Chain Executive/Order Management Specialist ensures and is responsible to register and follow up until finalization all customer orders. Performs all tasks in accordance with customer requirements (date of delivery, quantity ordered, expiry date for the kits, a copy of order in the package, invoice via mail) and Roche standards. Optimizes the lead...