Assistant Customer Order Specialist
3 weeks ago
Airbus Avionics is an Original Equipment Manufacturer within Airbus, responsible for avionics and radomes products for aircraft.
Airbus Avionics headquarters are located in Toulouse. With the objective to increase customers proximity, Airbus Avionics has set up facilities in Singapore and Miami offering regional Customer Support, warehousing and repair capabilities. Repair capabilities exist as well in Kuala Lumpur and China (Beijing, & Jinjiang). Over the past 10 years Airbus Avionics has provided spares and repairs support to all customers in the Asia-Pacific region from Singapore.
The jobholder is responsible for managing repair activities provided by customers on timely manner and update IT systems databases with repair activity report data.
Job Responsibilities:
- Manage daily repair orders ensuring liaison with customers, repair stations, in due time
- Ensures customer satisfaction and contributes to ranking in Top 3 of supplier rating
- Assists in following up repair progress status
- Collects all repair activity inputs for regional weekly reporting and invoicing (repair status and repair performance)
- Manage Repair Orders in SAP and/or Excel or any system in place, and update repair data files in preparation of weekly reporting and invoicing
- Processes Purchase Orders received from repair stations in SAP
- Monitors Spare Part stocks in Singapore and liaises with Toulouse to ensure appropriate replenishments when required
- Contributes to 24/7 AOG support
- Contribute to improvement projects
- Contribute to transversal team activities
Key deliverables:
- Support to daily operations ensuring liaison with customers, repair stations and Airbus Avionics Head Office
- Ensure 100% respect of contractual SPT
- Invoice and report Repair station activities
- Support any customer escalation as needed
Job Requirements:
- Diploma holder, with minimum 3 year experience in Sales Administration or Logistics, ideally with Customer Order Desk experience
- Independent, tenacious and solution driven
- Communications skills
- Customer oriented
- High proficiency in MS Excel, MS Access and SAP
- Good spoken and written English
- Ability to speak and write in French, will be a plus
Personal & Interpersonal Skills
- Cross functional and Multi-cultural relationship management
- Customer relationship and Customer satisfaction driven
- Tasks/Deadline oriented
- Strong team work player
- Comfortable being independent in his/her autonomy scope
- Innovation/transformation projects enabler
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