Guest Relations Officer

2 weeks ago


Singapore The Fullerton Hotel Full time

Job Requirements:

  • Able to converse fluently in English and Japanese to liaise with Japanese-speaking guests.
  • Excellent interpersonal and communication skills.

Job Descriptions:

  • Welcome guests upon arrival and check-in according to established standards and procedures.
  • Adhere to all credit procedures and accounting procedures as they pertain to the registration process.
  • To handle all keys, mail, messages and any other items for guest as requested.
  • To provide information and to assist all guests.
  • To provide courteous and efficient service and if possible to comply with each and every guest request.
  • To take reservation at the counter when reservation department is closed.
  • Check out guests courteously and accurately.
  • To assign rooms and prepare keys/folders for all arriving guests and groups.
  • Post all charges without delay and update the folios.
  • Balance credit card, charges and cash.
  • Accurately handle of cash float.
  • Be familiar with all room types and rates in the hotel and their availability status up-sell whenever possible.
  • Know guest room security, emergency and fire procedures encourage the use of safe deposit boxes and adhere to procedures for their use.
  • Be familiar with hotel facilities and functions as well as major city attractions and events provide guests with accurate information as requested.
  • Perform all other duties assigned by the Front Office Manager.


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