Guest Relations Officer
2 weeks ago
Job Requirements:
- Able to converse fluently in English and Japanese to liaise with Japanese-speaking guests.
- Excellent interpersonal and communication skills.
Job Descriptions:
- Welcome guests upon arrival and check-in according to established standards and procedures.
- Adhere to all credit procedures and accounting procedures as they pertain to the registration process.
- To handle all keys, mail, messages and any other items for guest as requested.
- To provide information and to assist all guests.
- To provide courteous and efficient service and if possible to comply with each and every guest request.
- To take reservation at the counter when reservation department is closed.
- Check out guests courteously and accurately.
- To assign rooms and prepare keys/folders for all arriving guests and groups.
- Post all charges without delay and update the folios.
- Balance credit card, charges and cash.
- Accurately handle of cash float.
- Be familiar with all room types and rates in the hotel and their availability status up-sell whenever possible.
- Know guest room security, emergency and fire procedures encourage the use of safe deposit boxes and adhere to procedures for their use.
- Be familiar with hotel facilities and functions as well as major city attractions and events provide guests with accurate information as requested.
- Perform all other duties assigned by the Front Office Manager.
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