Guest Service Executive
2 weeks ago
JOB SUMMARY
He / She will be responsible for supervising, coaching and co-ordinating activities of the food
Servers as well as looking into the comfort and dining experience of guests. He / She will also handle guests' complaints during the absence of the manager.
DUTIES AND RESPONSIBILITIES
1. Open and close shift in accordance with the manager's checklists.
2. Train, maintain and enforce all Marriott service standards through the use of used records, menus and appropriate training and reference materials.
3. Supervise and coach all associates in accordance to Marriott training programme.
4. To ensure enough staffing for the operation in all outlets.
5. To ensure smooth operation in all areas.
6. To ensure proper cashiering and billing procedures are adhered to.
7. To help the assistant manager in generating all necessary micros reports for outlets.
8. To supervise closing checklist for bartenders.
9. To conduct opening inventory and closing inventory of wines.
10. To ensure accuracy of associates' float money stored in safe deposit box.
11. Check and oversee cashiers' closing duties and ensure accuracy.
12. Ensure efficient scheduling and represent the outlets for all day to day operations.
13. Responsible for updating Leaves / PH / MC of all associates daily.
14. To conduct 15 minutes training to all associates on a daily basis.
15. Maintain all S.O.P. and L.S.O.P.
16. To conduct a proactive preventive maintenance inspection on a monthly basis.
17. Promote inter-departmental relations through candid communications channels.
18. To keep manager informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress and to pass any information regarding the operations to the manager at all times.
19. To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required and to check on guest satisfaction on a regular basis.
20. To take charge of assignment planning and schedule associates for their meal breaks.
21. Check on the cleanliness of the restaurant area and side stations and to do weekly inspection with the manager.
22. Understand and teach empowerment principles to ensure guests' satisfaction.
23. To LEAD BY EXAMPLE and have a 'hands on'approach to motivate our associates to excel.
24. Maintain fair consistent counselling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment.
25. Monitor hours, staff overtime on a daily basis for restaurants as it relates to sales and profits.
26. Don't expect, inspect.
27. Be an aggressive Team player and have always 'CAN DO ATTITUDE'
28. Cash/Bank Handling
Process all payment methods in accordance with Accounting procedures and
policies.
Follow property control audit standards and cash handling procedures (e.g., blind drops).
Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.
Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
Transport bank to/from assigned workstation, following security procedures.
Set up and organize cashier workstation with designated supplies, forms, and resource materials and maintain cleanliness of workstation at all times.
29. Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
- Candidate must possess at least Professional Certificate/ NiTEC, culinary certificate, or equivalent
- At least 1 year of relevant supervisory experience
- Good interpersonal & communication skills
- Meticulous and attentive to details
- Good team player and team builder
We regret that only shortlisted applicants will be notified.
-
Guest Services Manager
2 weeks ago
Singapore Treetops Executive Residences Full timeCandidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications.At least 5 Year(s) of working experience in the related field is required for this position.Preferably Managerial experience in Customer Service or...
-
Assistant Guest Services Manager
3 weeks ago
Singapore Treetops Executive Residences Full timeJob DescriptionResponsibilities:Handle checking-in and checking-out of guests.Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experienceSupervise, monitor and evaluate the service standards provided by the Guest Services teamCommunicate actively and closely with the team to ensure follow ups are...
-
Assistant Guest Services Manager
2 weeks ago
Singapore TREETOPS EXECUTIVE RESIDENCES Full timeRoles & ResponsibilitiesJob DescriptionResponsibilities: Handle checking-in and checking-out of guests. Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience Supervise, monitor and evaluate the service standards provided by the Guest Services team Communicate actively and closely with the...
-
Guest Services Executive
4 weeks ago
Singapore Parkroyal Collection Marina Bay, Singapore Full timeJob Duties & Responsibilities . Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.. Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.. Maintain current knowledge of hotel products, services, pricing and...
-
Guest Service Executive
3 weeks ago
Singapore Hilton Full timeA Guest Service Executive ensures that our Guests receive an exceptional experience from check-in through check-out.What will I be doing? As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the...
-
Guest Services Executive
4 weeks ago
Singapore PARKROYAL COLLECTION MARINA BAY, SINGAPORE Full timeRoles & ResponsibilitiesJob Duties & Responsibilities · Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements and movement.· Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.· Maintain current knowledge of hotel...
-
Guest Service Executive
2 weeks ago
Singapore 30 Bencoolen Pte. Ltd. Full time30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.Job Highlights:5-day work weekCareer Progression OpportunitiesDynamic teamJob Description:Reporting to the Assistant Front Office...
-
Guest Service Executive
2 weeks ago
Singapore 30 BENCOOLEN PTE. LTD. Full timeRoles & Responsibilities30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.Job Highlights: 5-day work week Career Progression Opportunities Dynamic teamJob Description: Reporting to...
-
Guest Services Executive
6 days ago
Singapore Momentus Hotel Alexandra Full timeTo assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties.To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.To determine daily room requirements and ensure guest's special requests are being...
-
Guest Services Executive
4 days ago
Singapore MOMENTUS HOTEL ALEXANDRA Full timeRoles & ResponsibilitiesTo assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties. To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel. To determine daily room requirements and ensure guest’s...
-
Guest Services Executive
1 month ago
Singapore Goodwood Park Hotel Private Limited Full timeDUTIES AND RESPONSIBILITIESMaintains the efficiency of the Guest Services/Information, Bell Service, Doorman.Checks on grooming standard of all Bell staff when they are on duty.Ensures that all guests approaching the Guest Services Desk are attended to immediately.Ensures a high standard of discipline and professionalism is maintained among the staff...
-
Guest Services Executive
4 weeks ago
Singapore GOODWOOD PARK HOTEL PRIVATE LIMITED Full timeRoles & ResponsibilitiesDUTIES AND RESPONSIBILITIES Maintains the efficiency of the Guest Services/Information, Bell Service, Doorman. Checks on grooming standard of all Bell staff when they are on duty. Ensures that all guests approaching the Guest Services Desk are attended to immediately. Ensures a high standard of discipline and professionalism is...
-
Guest Services Executive
4 weeks ago
Singapore Aqueen Hotels Pte. Ltd. Full timeJob Description & RequirementsAccommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.Excellent customer service...
-
Guest Service Executive
4 weeks ago
Singapore The Legends Fort Canning Park Pte. Ltd. Full timeJob Highlights:14days of Annual LeaveAWSStaff Meal providedNight AllowanceResponsibilities:Registering of arrival guest and handling of departing guest's folio in accordance to hotel act requirements.Supervise all minibar records, financial postings, inventory, and late charges.Provide and perform foreign currency exchange accordingly to MAS...
-
Executive, Guest Service
4 weeks ago
Singapore Ascott International Management Pte Ltd Full timeJD - lyf Guard (Guest Service Executive)You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping...
-
Guest Services Executive
4 weeks ago
Singapore Tpc Hotel Pte. Ltd. Full timeJob Responsibilities:All basic duties of a Guest Services Executive check in, check out, guests' inquiries.Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the departmentEffective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set...
-
Guest Service Executive
4 weeks ago
Singapore OASIA HOTEL DOWNTOWN, SINGAPORE Full timeRoles & ResponsibilitiesResponsibilities: Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings. Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. Take ownership of problems,...
-
Guest Service Executive
24 hours ago
Singapore OASIA HOTEL NOVENA, SINGAPORE Full timeRoles & ResponsibilitiesResponsibilities: Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings. Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. Take ownership of problems,...
-
Guest Services Executive
1 month ago
Singapore Grand Park City Hall Full timeGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.If you share our passion for service, we invite you to join us.Discover your passion....
-
Guest Service Executive
4 weeks ago
Singapore Oasia Hotel Novena, Singapore Full timeResponsibilities:Provide courteous and efficient service and if possible to comply with each and guests' request. Ensure that all telephone calls are handled promptly within three rings.Be familiar with all room types and rates in the hotel and their availability status up-sell whenever possible.Take ownership of problems, handle guest complaints promptly...