Associate, Service Centre

3 weeks ago


Singapore Linktrix Consultants Pte. Ltd. Full time

You will assist to resolve policyholders' and financial representatives' issues relating to insurance policy.

Job Responsibilities:

  • Manage walk-in policyholders' and financial representatives' queries/ requests on policy related matters queries/ requests within stipulated time.
  • Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time.
  • Assess and manage appeals, feedbacks and minor complaints from policyholders, financial representatives and business partners.
  • Provide excellent customer service experience.
  • Manage customer feedbacks/ complaints with a good closure within the operational turnaround time.
  • Other incidental ad-hoc duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre.
  • May be rotated amongst the different Service Centres.
  • Manage ad-hoc assignments/ tasks delegated by the Section Head, when required.

Job Requirements:

  • GCE A-Level/ Diploma/ Degree holder applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.
  • Applicant along with 1 to 2 years of customer service experience, preferably from insurance/banking industries will be highly considered.
  • Applicant must be comfortable to work in frontline environment.
  • A team player with good writing, interpersonal and communication skills.
  • Customer-oriented, has positive attitude, able to work under pressure with minimal supervision.
  • Proficient in Microsoft Office.

Candidates must be open to work in a contractual position with renewable/extension or conversion opportunity.



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