Service & Solutions Delivery Leader SGMMP
3 weeks ago
Job Posting Description
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.
The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.
You are responsible for
Your success in this position will be measured by achieving financial business targets, enhancing customer satisfaction metrics, and fostering strong employee engagement.
- Leading the strategic and operational activities related to delivery capabilities which includes field and remote services, professional and project management and related operations across Singapore, Malaysia, Philippines and the emerging markets comprising Pakistan, Myanmar, Cambodia, Maldives and Brunei.
- Drive a culture of performance and collaboration, provide leadership to create the culture changes required to ensure the organization is competitively positioned.
- Deliver financial goals in Equipment and Service revenue as well as drive profitable growth gross margin focus with operational excellence across all Services. Accountable for services sales to drive optimal value throughout the service lifecycle.
- Oversees all facets of customer service and retention during customer lifecycle - driving optimal Customer Experience (NPS), against contractually agreed customer service levels.
- Ensure overall high level of talent and engagement - identify capability gaps and address via strategic workforce planning, including selection, development and performance management.
- Accountable for driving continuous improvements in employee experience and engagement.
- Work closely together with the APAC Zone Services leadership team and Business Leaders to identify and execute best practices and improve the delivery of preventative maintenance services and service contracts.
- Manage, develop, and maintain a highly technical organization to install and service Philips products while improving customer satisfaction.
- Build digital and remote capabilities to enhance customer experience drive more remote services capabilities to service customers and enhance customer response services.
To succeed in this role, you'll need a customer-first attitude and the following
- Have extensive experience leading Service and Solutions Delivery, with a strong commercial background, preferably within the Healthcare industry.
- Demonstrated expertise in project management and delivery of complex projects.
- Possess strong commercial acumen and senior leadership skills, proven in developing individuals and teams to enhance business performance.
- Bring a customer-focused mindset, with a deep understanding of customer experience principles and a broad knowledge of current trends and opportunities in services and solution delivery, especially within the healthcare sector.
- Excel in interpersonal skills, adept at building and maintaining strong relationships across diverse stakeholders within a matrix environment.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
. Learn more about .
. Discover .
. Learn more about .
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .
-
Service & Solutions Delivery Leader SGMMP
1 month ago
Singapore Philips Full timeJob TitleService & Solutions Delivery Leader SGMMPJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But itâs not just what we do, itâs who we are. We are 80,000,...
-
Service & Solutions Delivery Leader SGMMP
4 weeks ago
Singapore Philips Full timeJob TitleService & Solutions Delivery Leader SGMMPJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000,...
-
Service & Solutions Delivery Leader SGMMP
6 days ago
Singapore Philips Electronics Singapore Pte Ltd Full timePhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a...
-
Modality Sales Leader
3 days ago
Singapore Philips Full timeJob TitleModality Sales Leader (IGT-Systems) ASEANJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it's not just what we do, it's who we are. We are 80,000,...
-
Operation Manager
4 days ago
Singapore Creafood Leader Pte. Ltd. Full timeFood & Beverage Operations Manager, who leads crew team to ensure operational efficiency and that service delivery targets are achieved. He/She is responsible for overall operation for food stalls, manpower recruitment and deployment, purchase food and stock, and make sure everyone is trained on proper food preparation, kitchen safety techniques and...
-
Modality Sales Leader
3 days ago
Singapore Philips Full timeJob TitleModality Sales Leader (IGT-Systems) ASEANJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But itâs not just what we do, itâs who we are. We are...
-
Operations Executive
2 weeks ago
Singapore The Delivery Solutions Pte. Ltd. Full timeThe Delivery Solutions are looking for operations executive to handle our accounts and fulfil our daily inbound and outbound.5 days work week.8am to 5pm.Job Description:Processing inbound and coordinate all dispatching actions neededDelivering goods to our customer.Directly work with customers by answering product and service questionsResolve product or...
-
Singapore Nes Global Pte. Ltd. Full timeProduct Delivery leader WCSDo you thrive on managing complexityDo you enjoy developing innovative solutions for our global customersJoin Our Team Bringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter systems that control and monitor oil and gas extraction, our...
-
Strategic Sales Centre Leader
1 month ago
Singapore Amazon Web Services Singapore Private Limited Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.A Strategic Sales Centre Leader within AWS Professional Services you will lead a team of AWS professionals (Strategic Pursuit...
-
Singapore NES GLOBAL PTE. LTD. Full timeRoles & ResponsibilitiesProduct Delivery leader WCSDo you thrive on managing complexity?Do you enjoy developing innovative solutions for our global customers?Join Our TeamBringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter systems that control and monitor...
-
Digital Delivery Leader
6 days ago
Singapore Capgemini Singapore Pte. Ltd. Full time- Co-ordinate the pre-project planning, including scoping, project plan, effort and cost estimates.- Project execution, including planning and directing internal and external project resources to ensure delivery of project outputs within agreed parameters such as time, cost, scope and quality- Manage and coordinate the overall end-to-end project activities...
-
Strategic Sales Centre Leader
1 month ago
Singapore AMAZON WEB SERVICES SINGAPORE PRIVATE LIMITED Full timeRoles & ResponsibilitiesAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.A Strategic Sales Centre Leader within AWS Professional Services you will lead a team of AWS professionals...
-
Digital Delivery Leader
2 weeks ago
Singapore CAPGEMINI SINGAPORE PTE. LTD. Full timeRoles & Responsibilities- Co-ordinate the pre-project planning, including scoping, project plan, effort and cost estimates.- Project execution, including planning and directing internal and external project resources to ensure delivery of project outputs within agreed parameters such as time, cost, scope and quality- Manage and coordinate the overall...
-
Service Delivery lead
6 days ago
Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesJob Description· Lead the planning, execution, and delivery of ServiceNow projects from initiation to completion, ensuring on-time and within-budget delivery· Serve as the primary point of contact forproject, understanding their needs, managing expectations, and ensuring satisfaction throughout the project lifecycle.· Collaborate...
-
Solution Sales Manager
3 weeks ago
Singapore Tech Data Advanced Solutions (Singapore) Pte. Ltd. Full timeJob Purpose:The SSM is the main interface between the Company's Customers and Suppliers including the end customer of the Partner. SSM is responsible for business expansion & execution of the suppliers' strategy. The SSM is responsible for the complete sales cycle with an aim to maximizing revenue, Net Gross Profits and Customer satisfaction by developing...
-
Singapore DHL Aero Expreso Full timeAbout usWhen you work with us, you'll find that we deliver results without compromising on respect. We value each other's differences while recognising individual strength.We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global...
-
Service Delivery Executive
4 weeks ago
Singapore Fcs Careers Pte. Ltd. Full timeAbout the CompanyOur Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.ResponsibilitiesWe're looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific...
-
Service Delivery Executive
4 weeks ago
Singapore Fcs Careers Pte. Ltd. Full timeAbout the CompanyOur Client is a global leader in logistics and supply chain solutions serving companies across multiple industries.ResponsibilitiesWe're looking for a motivated Service Delivery Executive (Logistics) to be a key point of contact for clients, providing customer-centric service to maintain long-term client relationships in the Asia Pacific...
-
Salesforce Solution Delivery Analyst
4 days ago
Singapore Hologic Full timeKey Accountabilities Build partnerships with key stakeholders in the business and across IT. Be a subject matter expert (SME) within the SalesForce ecosystem with a strong focus on platform capabilities and system integrations. Maintain a constant focus on enabling simple, holistic, and intuitive user experience while ensuring a scalable and sustainable...
-
Solution Sales Manager
2 weeks ago
Singapore Tech Data Advanced Solutions (Singapore) Pte. Ltd. Full timeJob Purpose:The SSM is the main interface between the Company's Customers and Suppliers including the end customer of the Partner. SSM is responsible for business expansion & execution of the suppliers' strategy. The SSM is responsible for the complete sales cycle with an aim to maximizing revenue, Net Gross Profits and Customer satisfaction by developing...
