Technical Support Specialist

2 weeks ago


Singapore Fei Company Of Usa (s.e.a.) Pte Ltd Full time

Job Description

Key responsibilities include, but are not exclusively:

  • Provide outstanding support in the form of technical assistance (remote/onsite) to the regional service teams in your area of product specialization - Scanning Electron Microscopy (SEM) and Small/Large Dual Beam (SDB/LDB).
  • Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service related requirements and to sustain support through the life of the system.
  • Provide mentorship and feedback on service tools, repair and installation work instructions
  • Provide feedback on spares parts and associated work instructions and diagnostic and test procedures required for support of systems.
  • Provide feedback to product quality teams, analyse and initiate improvement projects on systems and subsystems as the need arises.
  • Gives primarily input or develops sophisticated problem solving documentation. Validates service documentation and software.
  • Nurture and develop positive working relationships with Field Service Engineers (FSE), Applications, other Global Technical Support (GTS) groups, Development and Operations
  • Working in compliance with legislation and IMS

Requirements:

  • Typically requires university degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school).
  • Typically requires 5-10 years' experience with service and/or manufacturing in high-tech industry or laboratory.
  • Electron microscopy knowledge (SEM/SDB/LDB) is a huge advantage
  • Experience with analytical equipment (electronics, software, physics, mechanics) such as Wafer Steppers, Medical Equipment (e.g. MRI-scan) is welcomed.
  • All-round technical knowledge and practical skills in multidisciplinary trouble shooting
  • Proven track record as a self-starter who is also highly productive when not supervised
  • Preferably experience as a customer or field service engineer with Scanning Electron Microscope (SEM).
  • Works with demanding customers and understands the importance of customer relations and intimacy.
  • Domestic and International Travel (30% of working time following initial training period).
  • Proficient in English (verbal and in writing).

Proficiencies:

  • Customer Focus
  • Communication
  • Logical thinking
  • Sophisticated Problem solving
  • Planning / Prioritizing & Goal setting
  • Decisiveness
  • Tolerance of Ambiguity
  • Teamwork
  • Energizing others
  • Flexibility
  • Decision making and Problem Solving
  • Relationship building
  • Influence & Persuasion
  • Self driving
  • Get results


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