Technical Support Specialist
2 weeks ago
Job Description
Key responsibilities include, but are not exclusively:
- Provide outstanding support in the form of technical assistance (remote/onsite) to the regional service teams in your area of product specialization - Scanning Electron Microscopy (SEM) and Small/Large Dual Beam (SDB/LDB).
- Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service related requirements and to sustain support through the life of the system.
- Provide mentorship and feedback on service tools, repair and installation work instructions
- Provide feedback on spares parts and associated work instructions and diagnostic and test procedures required for support of systems.
- Provide feedback to product quality teams, analyse and initiate improvement projects on systems and subsystems as the need arises.
- Gives primarily input or develops sophisticated problem solving documentation. Validates service documentation and software.
- Nurture and develop positive working relationships with Field Service Engineers (FSE), Applications, other Global Technical Support (GTS) groups, Development and Operations
- Working in compliance with legislation and IMS
Requirements:
- Typically requires university degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school).
- Typically requires 5-10 years' experience with service and/or manufacturing in high-tech industry or laboratory.
- Electron microscopy knowledge (SEM/SDB/LDB) is a huge advantage
- Experience with analytical equipment (electronics, software, physics, mechanics) such as Wafer Steppers, Medical Equipment (e.g. MRI-scan) is welcomed.
- All-round technical knowledge and practical skills in multidisciplinary trouble shooting
- Proven track record as a self-starter who is also highly productive when not supervised
- Preferably experience as a customer or field service engineer with Scanning Electron Microscope (SEM).
- Works with demanding customers and understands the importance of customer relations and intimacy.
- Domestic and International Travel (30% of working time following initial training period).
- Proficient in English (verbal and in writing).
Proficiencies:
- Customer Focus
- Communication
- Logical thinking
- Sophisticated Problem solving
- Planning / Prioritizing & Goal setting
- Decisiveness
- Tolerance of Ambiguity
- Teamwork
- Energizing others
- Flexibility
- Decision making and Problem Solving
- Relationship building
- Influence & Persuasion
- Self driving
- Get results
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