Technical Support Manager

4 weeks ago

Singapore W.h. Brennan & Company (private) Limited Full time

Technical Support Manager (Fire Safety/Marine)

Job Responsibilities:

. Provides specialist product knowledge that informs commercial, sales and product strategy.

. Utilises deep understanding of Survitec customer markets and deep technical and commercial knowledge of specific product categories to develop and recommend appropriate and commercially sound customer solutions

. Builds and maintains excellent relationships with customers, representing them effectively in the product development process, ensuring planned product innovations remain relevant and attractive to specific target markets

. Supports sales colleagues to build and present bespoke solutions builds core presentation materials and supplements these with deep product insight to ensure sales presentations to decision makers and influencers leverage product benefits. Asks relevant questions to identify and respond to areas requiring further information or explanation

. Develops a personal network within the sales function and provides Sales colleagues with technical support for customer presentations, trade shows and other events promote Survitec and enhance its reputation

. Provides product knowledge training to a range of sales, customer service and engineering colleagues, to increase technical knowledge and equip colleagues to solve customer queries and problems. Acts as escalation point for complex issues and questions.

. Provides a technical review of the customer order specification, defining the scope of the order and ensuring accurate and appropriate costings and offer development

. Where appropriate, engages with application engineer to drive detailed proposals and specifications utilises Survitec systems to effectively communicate the final customer requirements and design to engineering and production teams

. Monitors overall performance of the product category, identifying opportunities to drive product awareness and increase revenues, providing specialised product training or coaching to others throughout the organisation.

. Works with a range of stakeholders to gather detailed product feedback, carry out product and market analyses and support category management decisions.

. in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences and reading specialist media.

Job Requirements:

. Minimum Diploma in Engineering or any related fields with at least 3 years of experience in

Fire Safety or Marine industry.

. Relevant technical product experience, enabling the role holder to understand and support a range of technical queries.

. Consistently achieves results, even under tough circumstances.

. Actively seeks new ways to grow and be challenged using both formal and informal development channels.

. Builds partnerships and works collaboratively with others to meet shared objectives

. Uses compelling arguments to gain the support and commitment of others

  • Technical Support Manager

    4 weeks ago

    Singapore W.H. BRENNAN & COMPANY (PRIVATE) LIMITED Full time

    Roles & ResponsibilitiesTechnical Support Manager (Fire Safety/Marine)Job Responsibilities:· Provides specialist product knowledge that informs commercial, sales and product strategy.· Utilises deep understanding of Survitec customer markets and deep technical and commercial knowledge of specific product categories to develop and recommend appropriate and...

  • Technical Support

    2 weeks ago

    Singapore ARCENT (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesAssisting clients with technical problems pertaining to hardware or services. This position will combine technical skills with soft skills to provide well rounded support not only in the form of technical assistance but also delivering a positive client experience.Individual to be involved in:1. Understanding and analyzing the...

  • Field Technical Support Manager

    4 days ago

    Singapore OEMSERVICES ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesThe Field Technical Support Manager will oversee the technical support towards the regional contracts assigned to him/her. He/She shall ensure fleet Configuration management in line the different aircrafts in the fleet and OEMServices pool and will lead the Reliability management and oversee corrective actions.Key Responsibilities: ...

  • Technical Support

    2 weeks ago

    Singapore Arcent (singapore) Pte. Ltd. Full time

    Assisting clients with technical problems pertaining to hardware or services. This position will combine technical skills with soft skills to provide well rounded support not only in the form of technical assistance but also delivering a positive client experience.Individual to be involved in:1. Understanding and analyzing the problems that clients are...

  • Technical IT Support

    4 weeks ago

    Singapore JJ CONSULTING SERVICES Full time

    Roles & ResponsibilitiesOur Client is a leader in providing automated innovative business solutions toRestaurants and F&B industry, who is seeking to recruit a Point of Sale (POS) IT Support.Technical IT SupportJob DescriptionAs a POS Support Technician you will work as a member of a technical support team and willreport directly to the Support Manager. You...

  • IT Technical Support

    1 week ago

    Singapore QUANTUM AUTOMATION PTE LTD Full time

    Roles & ResponsibilitiesWe are looking for technically skilled candidates with good problem-solving abilities for the position of IT Technical Support. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other...

  • Field Technical Support Manager

    6 days ago

    Singapore Oemservices Asia Pte. Ltd. Full time

    The Field Technical Support Manager will oversee the technical support towards the regional contracts assigned to him/her. He/She shall ensure fleet Configuration management in line the different aircrafts in the fleet and OEMServices pool and will lead the Reliability management and oversee corrective actions.Key Responsibilities:Act as a primary point of...

  • Technical IT Support

    3 weeks ago

    Singapore Jj Consulting Services Full time

    Our Client is a leader in providing automated innovative business solutions toRestaurants and F&B industry, who is seeking to recruit a Point of Sale (POS) IT Support.Technical IT SupportJob DescriptionAs a POS Support Technician you will work as a member of a technical support team and willreport directly to the Support Manager. You will be required to...

  • IT Technical Support

    6 days ago

    Singapore Quantum Automation Pte Ltd Full time

    We are looking for technically skilled candidates with good problem-solving abilities for the position of IT Technical Support. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties.Work can also occasionally...

  • Technical Support Manager

    3 days ago

    Singapore CALIBER8 PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities and accountabilities: Utilize deep technical and commercial knowledge to develop customer solutions. Build and maintain strong customer relationships, ensuring product innovations remain relevant. Support sales colleagues in presenting bespoke solutions with deep product insight. Provide technical support for...

  • Technical Support

    3 weeks ago

    Singapore Activa Media Pte. Ltd. Full time

    Job Responsibilities:Front line support via telephone and emailsEnsure all issues are attended to efficientlyManage customers requests and enquiries in a professional and timely mannerLiaise with vendor on all hosting mattersBasic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and...

  • Technical Application

    4 weeks ago

    Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB SINGAPORE BRANCH Full time

    Roles & ResponsibilitiesWe hold a robust market position and is experiencing rapid growth, actively seeking new market opportunities. Your primary responsibility as a Technical Application & Sales Engineer is to provide support for the company's APAC operations and collaborate with our local partners to expand our business in the region. You will become an...

  • Technical Support Manager

    4 days ago

    Singapore Caliber8 Pte. Ltd. Full time

    Key Responsibilities and accountabilities:Utilize deep technical and commercial knowledge to develop customer solutions.Build and maintain strong customer relationships, ensuring product innovations remain relevant.Support sales colleagues in presenting bespoke solutions with deep product insight.Provide technical support for customer presentations, trade...

  • Technical Support

    2 weeks ago

    Singapore ACTIVA MEDIA PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities: Front line support via telephone and emails Ensure all issues are attended to efficiently Manage customers requests and enquiries in a professional and timely manner Liaise with vendor on all hosting matters Basic troubleshooting a variety of technical and non-technical issues customers are having with their...

  • Technical Application

    4 weeks ago

    Singapore Business Sweden Business Support Office Ab Singapore Branch Full time

    We hold a robust market position and is experiencing rapid growth, actively seeking new market opportunities. Your primary responsibility as a Technical Application & Sales Engineer is to provide support for the company's APAC operations and collaborate with our local partners to expand our business in the region. You will become an integral part of our...

  • Technical Support Engineer

    4 weeks ago

    Singapore TELERADIO ENGINEERING PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibility Provide pre-sales support, project implementation and technical support of security products Involve in troubleshooting and solving technical issue Implement improvement of product configuration and servicing Ensure that products delivered to meet customers satisfaction and requirements Manage the resources...

  • Assistant Manager/Manager, IT

    3 weeks ago

    Singapore Stroke Support Station Full time

    The IT manager is responsible for overseeing the overall IT infrastructure, systems, and processes within the company. He/She will be the key driver to lead and project manage the digital transformation initiative for the organisation. He/She will be a subject matter expert in IT matters, and will collaborate with internal and external stakeholders to ensure...

  • Technical Support Manager

    4 weeks ago

    Singapore Direct Search Asia Pte. Ltd. Full time

    Use in-depth market understanding and technical knowledge to develop and suggest appropriate customer solutions.Cultivate and sustain strong customer relationships, effectively representing them in product development to ensure planned innovations meet market needs.Aid sales colleagues in crafting and presenting tailored solutions, creating foundational...

  • Technical Support Manager

    4 weeks ago

    Singapore Direct Search Asia Pte Ltd Full time

    Job DetailJob Reference M10559Job DescriptionUse in-depth market understanding and technical knowledge to develop and suggest appropriate customer solutions.Cultivate and sustain strong customer relationships, effectively representing them in product development to ensure planned innovations meet market needs.Aid sales colleagues in crafting and presenting...

  • Technical Support

    3 weeks ago

    Singapore D-synergy Tech Systems Pte. Ltd. Full time

    Job Description:To install and set up basic wired and wireless network infrastructures, from configuring Internet Routers to switches and Wireless APsTo provide basic desktop support as part of network troubleshooting exerciseTo provide basic technical troubleshooting support for networks onsite and/or remotely, for the Company's Managed Services clientsJob...