Client Service Administrator

1 month ago


Singapore Quantum Leap Career Consultancy Pte. Ltd. Full time

We are seeking a Client Service Administrator for our new upcoming project at our Flagship Boutique, where you will play a crucial role in contributing to our brand's success. If you have a passion for luxury jewelry and a dedication to exceptional customer service, this is the ideal role for you

Description

  • Serving as an Ambassador with the Customer Service platform within the vibrant atmosphere of the Boutique, you will adhere to its esteemed image and client service standards.
  • Collaborate with our Customer Service platform to generate cost estimates and escalate requests to the CS Headquarter as needed.
  • Oversee the efficient management of Repair Orders on a daily basis, sharing pertinent CS information and providing timely updates on Repair Order statuses, particularly for sensitive cases.
  • Facilitate regular communication channels to offer feedback and propose initiatives aimed at enhancing client service excellence and satisfaction under guidance of the manager,
  • Encompass the organization, tracking, and maintenance of all administrative documentation relating to sales, transfer and orders of CS stock, tools transfer and repair.

Requirements

  • Excellent verbal and written communication skills
  • Meticulous, strong organization skills, Interpersonal skills, solution and client focused and good team-player
  • Exposure in the luxury retail working environment
  • Prior knowledge and usage of SAP & MS office is a plus

Working schedule: Tuesday to Saturday, 11am â€' 8pm and off days are on Sunday and Monday

Candidates with strong performances can be considered for permanent positions.

Interested candidates may email their updated resumes to [HIDDEN TEXT]



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