Revenue Analyst Manager

3 weeks ago


Singapore Gemini Personnel Pte. Ltd. Full time

Essential Job Skills

  • Proven experience in hospitality reservations and distribution operations, and knowledge of best practices in distribution operations.
  • Possesses knowledgeable in Opera PMS and Central Reservations systems.
  • Strong Analytical skills to analyse data and make data-driven decisions.
  • Possesses problem-solving skills, to approach challenges strategically and think critically about solutions to enhance business processes, also to identifying and addressing the root causes of issues within workflows.
  • Possesses documentation skills, to write clear and concise documentation, include process maps and SOP.

Desirable Job Skills

  • Ability to plan and execute process improvement projects, including setting goals, timelines and milestones.
  • Familiarity with and understanding of automation tools and technologies to streamline processes and improve efficiency.
  • Ability to work collaboratively with teams from different departments and hotels.

Key Result Areas

  • Process Optimization and Documentation - to analyse current distribution processes, work with cross-functional teams to identify areas for improvement, develop and implement to streamline workflows to improve operational efficiency, and document the revised workflows.
  • Automation and Technology integration to leverage technology and automation to enhance process efficiency, collaborate with IT teams to rollout out technological solutions.
  • Implement process changes Lead the implementation of process improvements, including change management initiatives, training programs and performance metrics to ensure successful adoption and sustainability.
  • Performance monitoring and evaluation to establish performance metrics and KPIs, regularly assess and report on the effectiveness of process improvement.
  • Quality Assurance to implement quality control measures to audit the accuracy of data entry, investigate and resolve quality issues related poor data entry.
  • Training to develop and deliver training session and facilitate knowledge transfer to relevant stakeholders.
  • Data Analysis and Reporting to analyse distribution performance metrics, generate reports and dashboards to track KPIs and identify trends and opportunities.
  • To maintain and upkeep the updated processes, SOP and the best practices for training and future reference.

Scope of Duties

  • Conducting process reviews and analyses.
  • Collaborating with cross-functional teams to gather insights.
  • Creating detailed process documentation and maps.
  • Identifying automation opportunities and technological solutions.
  • Recommending and presenting process improvement proposal.
  • Coordinating and overseeing the implementation of process changes.
  • Monitoring performance metrics and KPIs.
  • Providing training and facilitating knowledge transfer
  • Communicating effectively with stakeholders at various levels.
  • Undertake any other projects and/or tasks as assigned by Head, Commercial Support Services.

Requirements

  • Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field (preferred)
  • Minimum of 3-5 years of experience in hotel distribution, revenue management, or a related field
  • Proven track record of success in developing and implementing effective distribution strategies
  • Excellent analytical skills and experience with data interpretation
  • Strong communication, negotiation, and interpersonal skills
  • Ability to work independently and manage multiple tasks effectively
  • Proficient in Microsoft Office Suite and hospitality OPERA property management systems (PMS) is a MUST
  • Knowledge of the hotel distribution landscape, including online travel agencies (OTAs) and the Global Distribution System (GDS) (a plus)
  • Experience with digital marketing concepts (SEO, PPC) (a plus)
  • Experience working with a specific hotel brand or property management system (PMS)
  • Experience in a specific hotel segment (luxury, boutique, resort)
  • Knowledge of revenue management software and tools


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