Assistant Director, Housekeeping
3 weeks ago
Responsibilities:
- Assist the Director of Housekeeping in supervising and coordinating the activities of the housekeeping, laundry, and florist operation in RWS
- Participate in the annual budget exercise, hiring and deployment, expense control and formulation of strategic business plans
- Drive consistent quality, service, safety, and controls in all aspects of the operation and ensure compliance with resort policies and regulatory guidelines
- Work with internal stakeholders to ensure maintenance of guest rooms and public spaces through maintenance programs and daily inspections
- Implement measures to maintain high standards of cleanliness, sanitation, and hygiene throughout the property
- Analyze guest feedback and take appropriate actions to address concerns and complaints related to housekeeping services
- Knowledgeable about cleaning technologies and able to explore, recommend and drive innovation projects to support RWS' overall goals.
- Conduct performance evaluations, provide constructive feedback, and identify opportunities for training and development
Requirements
- Possess a Degree in Hotel Management or related field preferred
- Minimum 5 years' experience in similar capacity with established large Hotels with more than 1,000 rooms or integrated resort experience
- Strong leadership, communication, and interpersonal skills
- Highly driven and motivated individual with a good knowledge and understanding of housekeeping operations
- Good communication and presentation skills, creative, resourceful, and self-motivated
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