Assistant Housekeeping Manager

2 weeks ago

Singapore Katong Holdings Pte. Ltd. Full time

Hotel Indigo colleagues are the people at the center of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo® we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.

Join us as a Assistant Housekeeping Manager in Hotel Indigo Singapore Katong. You'll have ambition, talent and obviously, some key skills. We're looking for someone who can:

Supervise the housekeeping and laundry operation to ensure cleanliness quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Financial returns:

  • Monitor budget and control expenses with a focus on increasing productivity.
  • Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).

People:

  • Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
  • Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other department heads.
  • May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
  • To ensure staff in housekeeping annual leave and public holiday leave are cleared as per schedule.
  • Conducts trainings regarding safety, security, department procedures and service guidelines (weekly, monthly, and when necessary).

Guest experience:

  • Inspect all assigned rooms and public areas to ensure furnishings, guest rooms, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise team of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
  • Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest rooms to ensure guest satisfaction.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Carry out special needs and requests of all guests.
  • Manages the guest Lost & Found Logs.

Responsible business:

  • Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining 'green' initiatives (example: container recycling and cleaning agents).
  • May maintain procedures for security of lost and found items.
  • Close liaison with Engineering department on Perpetual Preventive Management (PPM program) daily.
  • To carry out monthly checklist for guest room condition and status in terms of furnishing and fittings.
  • To ensure the periodical cleaning schedule for both guest rooms and public area are duly carried out.
  • Perform other duties as assigned and may also serve as manager on duty.
  • Compiles and reports information on housekeeping activities and expenses.
  • Ensure hotel is in compliance with all government laws.

Accountability:

This is the top supervisory job in the housekeeping department. Supervises small number of housekeeping and laundry employees in a small limited-service or extended stay single site hotel with a limited range of facilities.

Qualifications and requirements:

High School Diploma / secondary education / equivalent plus one year of assistant executive housekeeper experience in similar capacity in the hospitality industry. Must be able to speak local language(s).

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

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