Housekeeping Supervisor

2 weeks ago


Singapore Tpc Hotel Pte. Ltd. Full time

Job Responsibilities

  • Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
  • Ensure that Room Attendants' cleaning quota, linen count and missing items are accurate and recorded.
  • Monitor Housekeeping ambassadors' performance to ensure that guests receive prompt and courteous service.
  • Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
  • Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
  • Plan and organize regular departmental training for all ambassadors, especially new ambassadors, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
  • Assist in the preparation of the hotel strategic plan, goals program, and the Housekeeping Departmental Budget.
  • Ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.
  • Assist the Assistant Housekeeper in the daily checking of rooms and public/Heart of House areas to specified performance standards.
  • Ensure VIP rooms are prioritised, checked by a minimum of two people.
  • Monitor the productivity of your team. Motivate and support them, leading by example and helping them to reach targets in place.
  • Create rosters and process timesheets to meet deadlines, ensuring accuracy.
  • Complete daily room allocations for the Housekeeping team, ensuring productivity targets are in line with budget.
  • Openly communicate with ambassadors ensuring regular briefings occur and all relevant information is passed on. Ensure you give the team feedback.

Position Requirements:

  • Previous Housekeeping Supervisor or leadership experience is essential.
  • Demonstrated experience in ordering stock, performance management, and development and training of a team.
  • Manual Handling and Chemical Safety Training.
  • Sound knowledge of Opera, preferred.
  • Well groomed & articulate in communication.
  • Excellent time management, organisational skills and ability to work autonomously.


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