NOC Engineer
7 days ago
Responsibilities:
- Provide Service Management to supervise the network system and continuously monitor
- alerts
- Ensure the security of the company's network and monitor the performance of the business
- network
- Coordinate with third-party providers to secure network products and services
- Attend to tier 2 customer escalations and troubleshoot issues
- Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)
- Influence the enhancement, modification, and adjustment of components in the network infrastructure
- Manage the integration of new network technologies
- Maintain all required network updates on the VPN, WLAN, WAN and LAN
- Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
- Document the resolution of incidents and problems
Requirements:
- Diploma in Computer Science, Information Technology, Engineering, or a related field
- Minimum 2 years of experience in a related field preferred
- Interest in Internet Technologies, including routing, switching and general network infrastructure, as well as technologies associated with the ISP market
- Able and willing to work in shifts to support network system on a 24/7 basis
- Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges.
- Prior experience in an ISP environment would be advantageous
- Possession of professional certifications such as CCNP would be advantageous
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