NOC Engineer

7 days ago


Singapore Linktrix Consultants Pte. Ltd. Full time

Responsibilities:

  • Provide Service Management to supervise the network system and continuously monitor
  • alerts
  • Ensure the security of the company's network and monitor the performance of the business
  • network
  • Coordinate with third-party providers to secure network products and services
  • Attend to tier 2 customer escalations and troubleshoot issues
  • Troubleshoot IP services and networks, ensuring timely resolution of fault tickets to meet Service Level Agreement (SLA) requirements on Mean Time to Repair (MTTR) and Quality of Service (QoS)
  • Influence the enhancement, modification, and adjustment of components in the network infrastructure
  • Manage the integration of new network technologies
  • Maintain all required network updates on the VPN, WLAN, WAN and LAN
  • Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users
  • Document the resolution of incidents and problems

Requirements:

  • Diploma in Computer Science, Information Technology, Engineering, or a related field
  • Minimum 2 years of experience in a related field preferred
  • Interest in Internet Technologies, including routing, switching and general network infrastructure, as well as technologies associated with the ISP market
  • Able and willing to work in shifts to support network system on a 24/7 basis
  • Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges.
  • Prior experience in an ISP environment would be advantageous
  • Possession of professional certifications such as CCNP would be advantageous

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